Front Desk Officer at the Leprosy Mission Nigeria

The Leprosy Mission Nigeria (TLMN) is a Christian Health and Development Organization working in partnerstiip with the Federal Ministry of Health and with the State Ministries of Health in 10 states (Akwa lbom, Kogi, Kwara, Niger, Sokoto, Zamfara, Kebbi Benue, Katsina Nasarawa and the FCT- Abuja) towards the eradication leprosy and the care/restoration of persons and communities affected by leprosy.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: National Coordination Office (NCO), Abuja
Job type: Contract
Reports to: Head of Administration
Department: Programmes and Operations

Job Summary

• To handle various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.

Key Responsibilities
Reception Duties:

• Greet and assist patients and visitors in a friendly and professional manner.
• Manage incoming calls, direct inquiries, and take messages as needed.

Appointment Management:

• Schedule appointments for laboratory services and ensure proper documentation.
• Confirm appointments and remind clients of upcoming visits.

Customer Service:

• Address patient concerns and inquiries promptly and professionally.
• Provide information about laboratory services, procedures, and policies.

Inventory and Supplies Management:

• Monitor office supplies and laboratory materials, placing orders as necessary.
• Maintain a clean and organized front desk area.
• Provide excellent customer service.
• Scheduling appointments.

Administrative Support:

• Maintain patient records and laboratory files, ensuring confidentiality and compliance with privacy regulations.
• Process patient registrations and collect necessary information and documentation.

Billing and Payment Processing:

• Assist with billing inquiries and process payments accurately.
• Handle insurance verification and coordinate with billing staff as needed.

Laboratory Coordination:

• Communicate effectively with laboratory staff to ensure timely processing of samples and results.
• Distribute laboratory reports and results to patients and healthcare providers.

Qualifications and Skills

• Associate's or Bachelor's Degree in a related field, additional Education in Healthcare or Administration is a plus.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Prior experience as a receptionist, Admin assistant, or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.

Personality:

• Committed Christian with good testimonies.
• Honest and dedicated
• Demonstrates the ability to use own initiatives.
• Ability to lead and manage team members as a thematic Lead
• Perfect finisher.
• Problem solver.

How to Apply
Interested and qualified candidates should submit their Cover Letter and CV in a single file,
saved with their name and job title in MS Word format to: [email protected] using the Job Title as the subject of the email.

Note

• TLM-Nigeria has a zero-tolerance policy towards any abuse, neglect, and exploitation of all people.
• Successful candidates are expected to understand, sign and comply with all TLM-Nigeria safeguarding policies, including TLM-Nigeria Safeguarding Code of Conduct

Application Deadline 16th October, 2024.