Customer Success Manager at Snapnet Limited

Snapnet Limited is the fastest growing ICT firm in Nigeria, focused in developing industry specific solutions, business consulting and systems Integration. We currently have offices in Lagos and Abuja, and are committed to delivering first class innovation, quality and state of the art technology solutions to discerning clients both in the private and public sector.

We are recruiting to fill the position below:

Job Title: Customer Success Manager

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

The CSM is responsible for leading a team of customer service officers who handle after-deployment engagement with customers
The CSM will engage all clients to ensure they utilize all products optimally.
The CSM will be responsible for on-the-job training of team members as well as ensure a synergy with the technical department.
The CSM will work with the technical team to tweak bugs noticed in services deployed to clients and ensure that that the issues are completely resolved within a stipulated time.
The CSM will work with the Technical team to create new products, based on data gleaned from customer interaction.
The CSM will be technically inclined and knowledgeable in the various products and services offered by Snapnet Limited, and be able to troubleshoot when clients call in for assistance.
The CSM will be focused on customer satisfaction and seek feedback from clients proactively, to provide data for the technical team to improve on existing products

Required Qualifications, Experience & Skills