Customer Service Representative / Front Desk Representative at Aizini Investment Company Limited

Aizini Investment Company Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative / Front Desk Representative Location: Lagos

Job Description / Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirements

• General education degree or equivalent.
• Comfortable using computers.
• Experience working with customer support.
• Ability to stay calm when customers are stressed or upset.

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email. Note: Only suitable Candidates residing in Lagos will be considered for the position