Customer Service Representative at Fleck Incorporation

Fleck Incorporation is a dynamic Human Capital Development, Outsourcing, Consulting and ICT Solutions Company in Lagos committed to providing personalised excellent solutions to our clients in every sector.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 2-10 years work experience
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  6th September, 2021.