Customer Service Representative at Eric kayser

Eric Kayser is a restaurant in Ikoyi, Lagos State. Through its research, expertise and innovation, Eric Kayser has been able to retain its signature of excellence in Bakery, Pastry, Viennoiserie and Traiteur, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We're seeking a friendly, attentive, and customer-focused Customer Service Representative to join our team! Our restaurant offers a dynamic and supportive work environment, serving high-quality cuisine to our valued customers.
• As a Customer Service Representative, you'll provide exceptional service, address customer concerns, and ensure a memorable dining experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and feedback.
• Collaborate with staff to ensure seamless service.
• Answer questions about menus, promotions, and events.
• Handle loyalty program and customer retention initiatives.
• Process reservations, takeout orders, and delivery requests.
• Maintain accurate records of customer interactions.

Requirements

• Previous customer service experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multi-task, work under pressure, and maintain patience.

Salary
N80,000 monthly.

How to Apply
Interested and qualified candidates should send their Application to: careers@erickayserng.com using the job title as the subject of the mail

Application Deadline 11th November, 2024.