Customer Service/Operations Assistant Vacancy at RISE Networks

RISE Networks is Nigeria’s leading Social Enterprise whose mandate focuses on using Tech Innovation to create advocacy, skills empowerment and learning opportunities for the inclusive growth of Youth with the core objective of preparing them for effective Value Based Leadership at all levels in the Public, Private and Social Sectors. RISE Networks also owns The Rise Labs, a talent pipeline and work readiness center that leverages artificial intelligence, big data and people analytics to improve the skills sets of job seekers for industry fitness before placing them on Jobs within Organizations. They designed and built the first Career Coaching Chatbot in West Africa. Given Rise Networks audacious commitment to advancing vital human capital Development issues and their relationship to economic growth and democratic consolidation within Sub Saharan Africa, we are recruiting to fill the vacant position below:     Job Title: Customer Service/Operations Assistant Job ID: 02549 Location: Lagos Job Type: Full Time Job Field: Customer Care, Communications, Administration, Operations, Business Development Responsibilities

• Performs administrative, reconciliation and customer service duties
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Coordinates company meetings, events and sessions with other department assistants
• Preparing guests or client accommodations
• Creating presentations, documents, files, spreadsheets and databases
• Arranging for the delivery of domestic and international packages
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Keep records, and reconciling bank accounts and wire transfers
• Provide innovative ideas
• Manage records of company policies and procedures

• Must be a Female
• Ability to build rapport
• Time management and planning skills
• A Degree in related course
• Qualification: BA/BSc/HND
• Experience: 1-2 years
• Experience in customer support
• Proficiency in MS Office
• Proficiency in English
• Market knowledge
• Communication and negotiation skills