Customer Service Officer at Rigo Microfinance Bank Limited

⏲ Jun 25, 2021, 8:07 PM
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Rigo Microfinance Bank Limited - We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Purpose

As the Customer service representatives you would be required to assist customers with determining who they would need to speak to within the bank, you are to assist customers to fill out banking forms before approaching a teller.

Responsibilities

Answer questions about account types and banking products, such as loan enquires and credit cards.
Check on the status of customer accounts and track payments when necessary.
Review and explain account charges and any changes.
Assist banking customers who are victims of fraud, theft or identity theft with de-activation and activation processes as applicable.
Help request for ATM cards and assist with activation and
Assist customers with replacing lost or stolen credit or debit cards
Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Participate in marketing and awareness campaigns in the bank to create an enlarged customer base
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
Ensure that customers’ confidential information is properly protected and only used for official purposes
Be involved in performing some financial related and marketing transactions
Channel complex customer complaints and challenges to the right quarters for effective resolution
Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Inform and suggest new banking products to customers
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions