Customer Service Manager at Tingo Mobile Plc

Tingo is an Agri-Fintech company offering a comprehensive platform service through use of smartphones (using GSM technology) to empower a marketplace to enable subscribers/farmers within and outside of the agricultural sector to manage their commercial activities of growing and selling their production to market participants both domestically and internationally.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We seek to hire a Customer Service Manager who will be responsible for interacting with our customers to provide and process information in response to inquiries, concerns, requests and challenges within planned timelines, scope and with high quality.
• Also, the individual will be responsible to give support to customers via voice and non-voice channels (live chat, phone, social media) and directing issues to appropriate team members.
• The ideal candidate should be a multi-talented individual who can undertake customer support and account management role. The individual must be a fast learner with the ability to juggle multiple tasks, highly organized and pays attention to details.

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and following problems through to resolution
• Set a clear mission and deploying strategies focused towards that mission.
• Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given time frame.
• Help drive customer references and case studies.
• Identify and assess customer needs to ensure satisfaction.
• Ensure all information management systems are constantly updated and accurate.
• Capture and disseminate business and technical information.
• Resolve product or service requests or problems via voice and non-voice channels (phone, email, or social media), by clarifying the customer’s complaint/request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Undertake Customer and Product Surveys and identify common customer challenges.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 7 - 15 years work experience.

How to Apply
Interested and qualified candidates should send their CV to: hr@tingomobile.com.ng using the Job Title as the subject of the mail.

Application Deadline  7th May, 2023.