Customer Service & Inventory Management Personnel at Jibs-Ray Nigeria Limited

⏲ Jul 16, 2024, 3:16 AM
⋕ View all Customer Service jobs
⌂ See more jobs at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

We are recruiting to fill the position below:

Job Title: Customer Service & Inventory Management Personnel
Location: Ikoyi, Lagos
Employment Type: Full-time
Reporting Line:Head of Department

Job Summary

We are seeking a detail-oriented and organized Customer Service Personnel with strong skills in inventory management, order processing, and auditing kitchen operations to join our restaurant team.
The ideal candidate will have a solid understanding of bookkeeping principles, proficiency in Excel, and experience in managing inventory, processing orders, and auditing kitchen practices.
This role is critical to ensuring financial accuracy, inventory integrity, and the smooth operation of our restaurant.

Responsibilities
Inventory Management & Bookkeeping:

Maintain accurate financial records
Record daily and weekly financial transactions, including sales reports, expenses, and payments.
Coordinate with line manager to place orders and manage deliveries.
Implement and maintain inventory control systems and procedures.
Analyse inventory data to identify trends and make recommendations for improvements.
Monitor and manage inventory levels to ensure adequate stock without overstocking.
Conduct regular inventory counts and reconcile discrepancies.
Track inventory usage and generate reports on stock levels and turnover rates.

Order Processing:

Process customer orders accurately and efficiently.
Communicate with customers regarding order status, delays, or any necessary adjustments.
Maintain order records and generate reports on order trends and performance.
Coordinate with kitchen and dispatch rider to ensure timely and accurate order fulfilment.
Monitor order status and resolve any issues or discrepancies.

Auditing Kitchen Operations:

Conduct regular audits of kitchen operations to ensure compliance with health and safety regulations.
Identify areas for improvement and work with kitchen management to implement changes.
Maintain detailed records of audit findings and follow up on corrective actions.
Monitor food quality, preparation processes, and kitchen cleanliness.
Review and audit kitchen staff performance and adherence to standard operating procedures.

Excel Proficiency:

Utilize Excel to create and maintain spreadsheets for financial tracking, inventory management, and order processing.
Develop and use Excel formulas, pivot tables, and charts to analyze data and generate reports.
Ensure accuracy and integrity of all data entered into Excel spreadsheets.

Additional Tasks:

Perform any other tasks assigned by management to support the restaurant's overall operations.

Education

Bachelor's degree or HND in Financial Bookkeeping, Business Administration, or a related field preferred.

Qualifications:

Proven experience as a bookkeeper, stock/store keeping, inventory manager, or similar role in a restaurant or retail environment.
Excellent organizational and time-management skills.
Strong attention to detail and accuracy.
Ability to communicate effectively with team members and customers.
High level of integrity and ability to handle sensitive financial information.
Proficiency in Excel and other Microsoft Office applications.
Strong understanding of bookkeeping principles and financial reporting.
Experience with inventory management systems and procedures.

Salary