Customer Service / Front Line Officer at Cobbler Care Limited

Cobbler Care Limited, a Leather Work company in Ikeja, Lagos state, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service / Front Line Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

Manage large amounts of incoming phone calls and answer all client questions.
Redirect phone calls to the appropriate department and takedown messages.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Greet guests and provide them with superb customer service.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Requirements / Skills

OND, HND Holder.
2-3 years Experience in the same role.
Good looks and neat in appearance.
Ability to multi-task, prioritize, and manage time effectively.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities
Strong knowledge of MS Office programs.
Strong phone contact handling skills and active listening skills.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.