Customer Relationship Executive at Apex Network Limited

Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.

We are recruiting to fill the position below:

Job Title: Customer Relationship Executive

Location: Lagos
Position type: Full-Time

About the job

We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

What You Will Do

Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.

What You Should Have