Customer Care Representative recruitment at Fastizers Food and Confectionery Limited, 19th March, 2019

Fastizers Food and Confectionery Limited started with its first production of cookies 5 years ago, desiring to cater to its immediate community. This first batch of home-made Fastizers Cookies, produced with less than N1,000, got so much positive feedback it inspired the production of subsequent batches, however still on a small scale from a home-kitchen. We are recruiting to fill the position of:

Job Title: Customer Care Representative Code: CSR Location: Lagos Job Description

• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer complaints via phone, email, mail or social media
• Build sustainable relationships of trust through open and interactive communication
• Feedback to the management on customer’s complaint.
• Maintain the database of customers.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
• Manage large amounts of incoming calls
• Generate sales leads and do prompt follow up
• Maintain the database of customers.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
• Manage large amounts of incoming calls
• Generate sales leads and do prompt follow up

Requirements

• Should be able to speak English fluently and a bit of hausa and igbo
• Minimum of 1 year relevant work experience.
• Determination and the drive to work attend to people’s request
• Good attention to details and must be timely.
• Must possess SSCE/OND
• Product Knowledge, Problem Solving, Market Knowledge and Documentation Skills
• Ability to resolve conflict

Application Deadline 5th April, 2019.

Note: Only applicants that meet the above criteria will be contacted.