Customer Care Representative recruitment at Atidam Pharmacy

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Atidam Pharmacy is currently recruiting to fill the position below:   Job Title: Customer Care Representative Location: Lagos Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirements

• High School Diploma, General Education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

    How to Apply Interested and qualified candidate should send their CV to: [email protected] using the Job Title as subject of the email   Application Deadline  26th August, 2019.

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