Current Vacancies at Winco Foam Industries Limited, 5th July, 2019
Winco Foam Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Job Code: WJ01-73
Location: Zuba, Abuja
Slots: 3 Openings
Job Summary
- The Customer Service Agent will help Customer’s with their complaint and questions, resolve emerging problems provide information about products, process and take orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities
- Provide customers with company’s product information.
- Prepare product or service reports by collecting and analyzing customer information
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Devising and presenting ideas and strategies.
- Following up complicated customers where required
- Customer orientation and ability to adapt/respond to different types of characters.
- Must have excellent communication and presentation skills.
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents.
Requirements and Experience
- Minimum of an OND/B.Sc in any Social Sciences or related discipline
- Minimum of 2 years experience as a Customer Service Agent
- Professional Certification is an added advantage.
Required Skills:
- Clear communication skills
- Strong attention to details
- Willingness to learn
- Patience and attentiveness
- Adaptability.
Job Title: Customer Service Manager
Job Code: WJ01-75
Location: Zuba, Abuja
Job Summary
- The Customer Service Manager will oversee, coordinate, plan and control activities of the Customer Service Department and ensure the company delivers the highest level of customer service satisfaction while enhancing customer service relationship.
Responsibilities
- Develop and implement Customer Service policies and procedure.
- Supervise day-to-day operation of the customer Service Department.
- Meet with other managers to discuss possible improvements to customer service: by communicating customer service standards, review and assess customer service contracts.
- Ensure the necessary tools are available for quality customer service delivery
- Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Coordinate and manage customer service projects and initiatives
- Investigate and solve customer problems that have been passed on by customer service representatives
- Oversee the achievement of customer service levels and standards.
- Identify and address staff training and coaching needs.
- Develop customer service procedures, policies and standards for the customer servicedepartment.
- Develop customer satisfaction goals and coordinate with the team (Customer Service Agents) to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Monitor accuracy of report and database information.
- Ensure compliance of corporate policies and procedures and standards.
Requirements and Experience
- Bachelor's degree in Business Administration or relevant field.
- Professional certification in Customer service Relationship Management is desired.
- A minimum of 3 years’ proven experience in a customer service position.
Required Skills:
- Excellent communication skills, both written and oral skills
- Ability to train and coach, train and motivate team members.
- Problem solving skills.
- Patience and diplomatic in handling issues.
Job Title: Brand Manager
Job Code: WJ01-74
Location: Zuba, Abuja
Job Summary
- The Brand manager will efficiently ensure that the brand remains recognizable and up to date by providing effective methods to promote and change the public perception of the brand while adapting a brand strategy for a company's target market.
Responsibilities
- Carrying out market research in order to keep up to date with customer trends, as well as trying to predict future trends
- Writing contents for the company’s website and social media platforms such as; facebook, twitter, Instagram.
- Building relationship with client suppliers and the media
- Taking ownership of customer enquiries and bringing them to a swift resolution.
- Developing strategies and managing marketing campaigns across print, broadcast and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands
- Analyzing the success of marketing campaigns and creating reports
- Supervising advertising, product design and other forms of marketing to maintain consistency in branding
- Meeting with clients and working with colleagues across multiple departments
- Evaluate and create unique events, community initiatives, partnerships, and cross-promotion opportunities
- To oversee the social media advert for services
- Establishment of service contract
- Managing the budget for advertising and promotional items.
- Assisting with product development, pricing and new product launches as well as developing new business opportunities.
- Researching consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits
- Analysis of sales forecasts and relevant financials and reporting on product sales
- Develop campaign ideas and work to bring an idea to life across multiple channels
Requirements and Experience
- Bachelor Degree's or equivalent
- Minimum of three years' relevant experience as a brand manager
Required Skills:
- Ability to think creatively and innovatively
- Strong research and analytical skills
- In-depth understanding of the company’s current products and future concepts
- Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
Job Title: Sales Representative
Job Code: WJ01-77
Location: Abuja
Job Summary
- The Sales Representative is to oversee the sale of products/services by being a direct point of contact with customers, while ensuring that customer needs and expectations are met.
Responsibilities
- Present, promote and sell product/services to existing and prospective customers
- Answering customer’s question about credit terms, products, services, prices and availability.
- Maintaining Customer’s records
- Perform cost-benefit and need analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of customer problems and complains to maximize satisfaction.
- Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
- Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
- Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
Requirements and Experience
- OND, HND or its equivalent
- Minimum of 1 year relevant experience
Required Skills:
- Strategic prospective skills Communication skills Active listening skills Good knowledge of product
Job Title: Sales Service Manager
Job Code: WJ01-76
Location: Zuba, Abuja
Job Summary
- The Sales Service Manager will direct and oversee the organization’s sales policies, objectives and initiatives, by ensuring business needs are met and delivered in accordance with the agreed business requirements as well as manage the service lifecycle in conjunction with service team.
Responsibilities
- Assist and support sales & services team members to achieve outcomes.
- Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Implement and monitor sales strategies and follow up actions to ensure customer commitment and approval.
- Facilitate communication between service delivery, support, clients, representatives and Its management
- To ensure that Team members are familiar with the following process: change management, knowledge management, incident management and support readiness as part of service changes.
- Writing of service proposal ensures follow up and closing business deals.
- Perform competitor products and services analysis
- Resolve complex sales and services issues of customers
- Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales targets and KPI targets are met
- Investigate lost sales and customer accounts.
- Develop service level agreement and operating level agreement.
- Design and implement a strategic business plan that expands company’s customer base and ensure its’ strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue and expenses reports and realistic forecasts to the management team
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Organizing training for dealers who want to start the business
Requirements and Experience
- Bachelor's Degree or equivalent
- Minimum of two (2) years’ experience
Required Skills:
- Ability to teach, train and coach members
- Interpersonal and communication skills
- Forecasting sales result.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to:
[email protected] using the job title as subject of the email.
Application Deadline 31st July, 2019.
Note: Only shortlisted candidates will be contacted