Current Job Vacancies at Levitikalgroup
Levitikalgroup - A Travel Company, is looking for the services of a qualified candidate to fill the position below:
Job Title: Marketing Executive
Location: Abuja
Job Description
- In this role, you will support the development and execution of profitable and effective customer engagement and multi-channel marketing activities that will drive customer acquisition, retention and cross-sell efforts in order to achieve commercial targets.
Responsibilities
- A good knowledge in market segmentation, targeting, and positioning is required
- Develop marketing plans, including market analysis, marketing strategies, planning
- Develop advertising strategy, and media planning for the company and the various divisions
- Develop various advertising material, and collateral material
- Insure corporate identity is properly maintained across the company and various divisions, and make sure all guidelines are well implemented
- Responsible for company PR, events, exhibitions and sponsorship's
- Responsible for all marketing programs at the corporate level: loyalty programs, incentives programs, acquisition programs and others
- Develop, update and manage corporate website, and conduct online marketing activities to generate traffic
- Develop joint marketing programs and activities with partners and suppliers
- Conduct customer and market research, and analyze output to generate findings
Qualification
- Must be a Graduate with B.Sc or it's equivalent.
- Proven ability to develop, maintain and foster effective working relationships with all levels of company management, alliance partners and vendors.
- Minimum of 1 year marketing experience. preferably from the travel/banking industry.
Job Title: Reservation and Ticketing Officer
Location: Abuja
Job Description
- In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person. Satisfaction and achieve budget revenue targets.
- Must have worked in a travel agency as a ticketer.
Responsibilities
- Makes and confirms reservations for passengers
- Arranging reservations and routings for passengers
- Utilizing the Amadeus system to make the bookings for passengers and effectively communicating fares, Policies and procedures to passengers by providing accurate information
- Issuing tickets and quoting correct fares to passengers
- Advise of changes in flight plan or to cancel passenger reservations 6 Record and process reservations made by phone/e-mail; action telex messages and authorities.
- Handle helpdesk-assist/online travel with seat confirmations: upgrade/downgrade proposals
- Plans route and computes ticket cost, using schedules, rate books and computer
- Answer inquires made by clients.
Qualification
- Must be a Graduate with B.sc or its equivalent.
- Completion of the IATA Amadeus Certificate is an advantage.
- Minimum of 1 year working experience as a Ticket Agent.
- Excellent communication skills
- Fluent (written and spoken) in English and Hausa
- Support staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis.
Job Title: Customer Care and Call Center Representative
Location: Abuja
Responsibilities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals.
Qualification
- Must be a Graduate with B.Sc or its equivalent.
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.
Job Title: Visa Specialist (Travels and Tour)
Location: Abuja
Responsibilities
- Must be versed in VISA application and processing
- Work directly with Embassies.
- Receive, prepare, and submit applications for travel visas to various countries.
- Provide wide range of support to our clients that include answering telephone calls, emailing, responding to inquiries, and using a variety of online applications.
Qualification
- Must be a Graduate with B.sc or its equivalent.
- Minimum of 1 Year Working Experience.
How to Apply
Interested and qualified candidates should send their Resume and CV's to:
[email protected] with the Job Title as the subject of the mail.
Application Deadline 23rd June, 2018.
Note: Emails without subject will be disregarded. All applicants must reside in abuja.