Current Job Vacancies at Fifth Quadrant Performance Limited
Fifth Quadrant Performance Limited - Our client, is are recruiting to fill the vacant position below:
Job Title: Customer Relations Officer
Location: Lagos
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Assist with placement of orders, refunds, or exchanges
- Inform customer of deals and promotions
- Compile reports on overall customer satisfaction
- Resolve customer complaints via phone, email, mail or social media.
Qualifications
- B.Sc/HND in relevant discipline
- Must have completed NYSC
- 1-3 years’ work experience
Skill Requirements:
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Job Title: PR Manager
Location: Lagos
Job Description
- Planning, developing and implementing PR strategies.
- Liaising with, and answering enquiries from media, individuals and other organisations, often via telephone and email.
- Researching, writing and distributing press releases to targeted media.
- Writing and editing in-house magazines, case studies, speeches, articles and annual reports.
- Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes.
- Organising events including press conferences, exhibitions and press tours.
- Maintaining and updating information on the organisation's website
- Managing and updating information and engaging with users on social media sites such as Instagram, Twitter, Facebook etc.
- Sourcing and managing speaking and sponsorship opportunities
- Fostering community relations through events and through involvement in community initiatives
Qualifications
- BSc/HND in relevant discipline
- Must have completed NYSC
- 1-3 years’ work experience
Skill Requirements:
- Excellent communication skills
- Ability to use Microsoft packages well
- Good writing and typing skills
- Good analytical skills
Job Title: Business Development Manager
Location: Lagos
Job Objective
- To develop and implement a revenue growth plan to increase profit for the business.
Responsibilities
- Leads generation and acquisition
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations
- Communicating new product developments to prospective clients
- Overseeing the development of marketing literature
- Identify the opportunities for upcoming products, and for development and enhancement of existing products.
- Developing growth strategies and plans
- Managing and retaining relationships with existing clients.
Required Qualifications
- First degree in any relevant profession with at least 2-4 years relevant experience
- Relevant professional qualification will be an added advantage.
Job Title: Sales Executive
Location: Lagos
Job Objective
- To maximising sales opportunities and customer retention for and on behalf of the company and ensure improved service delivery.
Responsibilities
- Leads generation and acquisition
- Plan and conduct effective customer follow up
- Make sales calls and schedule meetings to close sales
- Negotiate the agreement terms and close sales
- Ensure sales targets are met and exceeded as set
- To raise agents to assist in sales of company’s products
- Prepare daily call plan and activity report
- Deliver presentations of the company products at our office or customer sites.
- Take prospective customers for site visitation
- To visit sites on weekly basis and provide project update to customers
- Attend user group meetings and exhibitions.
- Provide feedback of potential customers and members to enhance product functioning and the service delivery.
- Assist to identify the opportunities for upcoming products, and for development and enhancement of existing products.
- Ensure the correct interpretation of the company’s condition of sale.
- Attend to all or escalate customer grievances and manage such in line with company’s policies.
- Any other tasks as assigned by supervisor
Required Qualification
- First Degree in any relevant profession with at least 2-4years experience in marketing (relevant past sales successes and experience in Real Estate will be an added advantage)
- Relevant professional qualification will be an added advantage..
How To Apply
Interested and qualified candidates should send their CV's to:
[email protected] with the subject of the mail as "Job Title".
Application Deadline 31st July, 2018.