Current Job Vacancies at Fifth Quadrant Performance Limited


Fifth Quadrant Performance Limited - Our client, is are recruiting to fill the vacant position below:     Job Title: Customer Relations Officer Location: Lagos Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media.
Qualifications
  • B.Sc/HND in relevant discipline
  • Must have completed NYSC
  • 1-3 years’ work experience
Skill Requirements:
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
    Job Title: PR Manager Location: Lagos Job Description
  • Planning, developing and implementing PR strategies.
  • Liaising with, and answering enquiries from media, individuals and other organisations, often via telephone and email.
  • Researching, writing and distributing press releases to targeted media.
  • Writing and editing in-house magazines, case studies, speeches, articles and annual reports.
  • Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes.
  • Organising events including press conferences, exhibitions and press tours.
  • Maintaining and updating information on the organisation's website
  • Managing and updating information and engaging with users on social media sites such as Instagram, Twitter, Facebook etc.
  • Sourcing and managing speaking and sponsorship opportunities
  • Fostering community relations through events and through involvement in community initiatives
Qualifications
  • BSc/HND in relevant discipline
  • Must have completed NYSC
  • 1-3 years’ work experience
Skill Requirements:
  • Excellent communication skills
  • Ability to use Microsoft packages well
  • Good writing and typing skills
  • Good analytical skills
    Job Title: Business Development Manager Location: Lagos Job Objective
  • To develop and implement a revenue growth plan to increase profit for the business.
Responsibilities
  • Leads generation and acquisition
  • Following up new business opportunities and setting up meetings
  • Planning and preparing presentations
  • Communicating new product developments to prospective clients
  • Overseeing the development of marketing literature
  • Identify the opportunities for upcoming products, and for development and enhancement of existing products.
  • Developing growth strategies and plans
  • Managing and retaining relationships with existing clients.
Required Qualifications
  • First degree in any relevant profession with at least 2-4 years relevant experience
  • Relevant professional qualification will be an added advantage.
    Job Title: Sales Executive Location: Lagos Job Objective
  • To maximising sales opportunities and customer retention for and on behalf of the company and ensure improved service delivery.
Responsibilities
  • Leads generation and acquisition
  • Plan and conduct effective customer follow up
  • Make sales calls and schedule meetings to close sales
  • Negotiate the agreement terms and close sales
  • Ensure sales targets are met and exceeded as set
  • To raise agents to assist in sales of company’s products
  • Prepare daily call plan and activity report
  • Deliver presentations of the company products at our office or customer sites.
  • Take prospective customers for site visitation
  • To visit sites on weekly basis and provide project update to customers
  • Attend user group meetings and exhibitions.
  • Provide feedback of potential customers and members to enhance product functioning and the service delivery.
  • Assist to identify the opportunities for upcoming products, and for development and enhancement of existing products.
  • Ensure the correct interpretation of the company’s condition of sale.
  • Attend to all or escalate customer grievances and manage such in line with company’s policies.
  • Any other tasks as assigned by supervisor
Required Qualification
  • First Degree in any relevant profession with at least 2-4years experience in marketing (relevant past sales successes and experience in Real Estate will be an added advantage)
  • Relevant professional qualification will be an added advantage..
    How To Apply Interested and qualified candidates should send their CV's to: [email protected] with the subject of the mail as "Job Title".   Application Deadline 31st July, 2018.