Contact Centre Agent at ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent - (Egbura & Hausa Speking CSR)

Location: Oshodi, Lagos
Employment Type: Contract
Start Date: 5th September, 2022.

Job Description

Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Compile reports.

Requirements

Candidates should possess an OND, HND or Bachelor's Degree with 0-3 years work experience.
Only candidates who can speak ENGLISH and EGBURA or HAUSA should apply
Only applicants living within the following axis will be considered:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
- Surulere
- Maryland
- Ojota / Ogudu / Ketu.