Customer Service Officer at Italian Coffee Ventures

Italian coffee ventures is a trading company with large stocks of luxury coffees from different brands like Nespresso, Caffitaly Lavazza, illy, Dolce Gusto, and more popular coffee brands as well as Coffee Machines and Accessories.

We are Nigeria’s first biggest B2B/B2C business company dealing in all Coffee supplies.Our utmost business goal is to provide unquantifiable services that would leave our consumers with mind-blowing impressions. We give 100% attention to providing the best of the best and ensure to deliver quality products to our clients. The brand focuses on becoming the most prominent sole distributor in West Africa by building a solid market base through market consistencies and innovations. Thus, being persistent in our business objectives to be masters at organizing, managing, presenting, and utilizing the Italian coffee system, importing foreign coffee brands to coffee lovers in Nigeria, while saving costs, reducing the inconveniences of spurious purchases, and the associated scarcity of this classic consumable.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja / Alausa, Lagos
Employment Type: Full-time

Responsibilities

• Answering questions about a company’s products or services
• Processing orders and transactions
• Handling customer complaints
• Collecting and analyzing customer feedback
• Responding to customer reviews
• Tracking customer service KPIs and metrics
• Resolving issues and troubleshooting technical problems
• Delivering information about a company’s offerings
• Providing proactive customer outreach

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  24th January, 2025.