Contact Centre Agent at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to "Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders".

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Oshodi, Lagos
Employment Type: Contract

Job Description

Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.
Handle customer complaints or enquiries via telephone, emails, chats or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.

Requirements

Candidates should possess a minimum of SSCE / GCE / NECO / OND / NCE qualification
0-3 years relevant work experience.
Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered: