Client Service Manager at Archware Technologies International Limited

Archware Technologies is a renowned technologies company that delivers innovative, customized, and scalable digital solutions to individuals and organizations across multiple industries and platforms. As a groundbreaking and reliable tech company for top-tier and emerging businesses, we provide critical support through innovative technology offerings that propel our clients’ businesses on a continuous growth trajectory. Our team (software engineers, data scientists, designers, and product managers) aggregates decades of industry experience and focuses extensively on developing scalable and world-class software that provides end-to-end solutions for our clients. At Archware Technologies, innovation, efficiency, ease of use, and sustainability are the building blocks of our solutions. For these, we earned the trust of our clients as a dependable ally.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Anthony Village, Lagos
Employment Type: Full-time

Responsibilities

• Serves as a go-between client and the Agency
• Undertakes Business development /source for new clients
• Packages proposals to clients and prospects
• Write contact reports and send them to clients to capture the agreements at every meeting.
• Manage clients’ brands in terms of marketing communications requirement
• Carry outcustomer surveys including customer satisfaction surveys, market surveys, and competitive analysis
• Coordinate events, brand activation, and trade promotions.
• Package and Implement media proposals, media buying, and PR functions
• Gets briefs from clients and interprets them correctly to the team.
• Liaise with various departments/units to ensure that clients’ requirements are executed based on clients’ expectations or beyond.
• Coordinate the execution of client’s briefs in the company and presentations to client

Requirements

• At BA or BSC in Mass Communication, Communication Arts, Marketing, Business Administration, or any discipline with at least 3 years cognate experience in the same position at a recognized Marketing Communications or Brand Management Agency.
• Ability to use Microsoft Office packages, especially word, PowerPoint, and excel
• Membership of one or more professional associations such as APCON, NIPR, IBMN, NIMN, NIM, etc.

Skills:

• Have at least a working knowledge of client business and provide first–level advice to clients in the area of Marketing Communications
• Versatility
• Think on his or her feet, smartly and unconventionally.
• Knack for excellent, premium quality, exceptional and impeccable delivery
• Strong desire and passion to exceed clients’ expectations at every touch-point.
• Ability to multi-task and work under pressure.
• Excellent listening ability
• Strong Communication, writing, and presentation skills.
• High level of comprehension
• Excellent team player

Salary
N75,000 - N150,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: info@archwareltd.com using the Job Title as the subject of the mail