Client Relationship Manager Job at OTENS Farm

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OTENS Farm is currently seeking application from suitably qualified candidate to fill the position below:     Job Title: Client Relationship Manager Location: Lagos Job Description

• The client relationship manager works closely with the sales team to manage relationships with clients.

Duties of the Client Relationship Manager

• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.

Background of the Client Relationship Manager

• Strong interpersonal skills and an ability to build rapport with customers.
• Previous sales experience and an organised approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a track record of managing client relationships.

    How to Apply Interested and qualified candidates should send their CV to: [email protected]   Application Deadline 10th April, 2019.   Note: Applicant must be Lagos State resident, qualified applicant will be contacted through email.

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