Career Openings at the People Practice

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The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. We help people access employment opportunities by exposing them to relevant knowledge and practical skills.

We are recruiting to fill the position below:

 

 

Job Title: Customer Engagement Manager

Location: Lagos
Employment Type: Full-time
Department: Brands and Customer Engagement

Job Summary

• We are on the lookout for a Customer Engagement Manager to serve as a field trainer in the Nigerian market, first-level support, client stakeholder manager, and client interface / advocate to the rest of the team.

What the Job Entails

• Being embedded in the field with our beta clients in Nigeria as a trainer, first-level support, client stakeholder manager, and client interface/advocate to the rest of the team.
• Bridging the gap between our customer strategy and what we need to get done and learn on the ground, through your team of Brand Ambassadors and market researchers.
• Ownership of customer acquisition and target activity in Nigeria.  
• Training of your team to improve performance of the activities that drive our strategic imperatives.
• Travel across the country for regular accompaniments with the team to ensure they are executing their tasks well and to support engagement with key customers.
• Responsible for collating and summarising feedback from the field teams and generating insights to feed into the product development cycles.
• Rapid deployment of ad hoc research assignments.

Requirements
We are looking for someone who has / is:

• Experience working in the sales function within informal trade and have risen to a Team Leader / Management role or higher.
• Customer obsessed and passionate about representing their views as we develop the product.
• A strong track record of achievement, use of technology, and relationships built in informal markets in Nigeria.
• Street smart and savvy - able to build relationships and put people at all levels at ease. You are skilled at gathering information and feedback from people and pick up on cues on both what is said and unsaid.
• Some experience in managing field teams.
• Respectful in all interactions - internally and externally.
• Likes to get things done and find solutions on the go to overcome obstacles.
• A critical thinker, who is highly self-directed and brings a sense of ownership to everything they do.

Who Makes a Good Team Member:

• Every member of our team has to understand, empathize and walk in the shoes of the people working in these contexts.
• We believe in an open, inclusive, no drama, work environment. We’re building the company we want to work in and are quite deliberate about that. That means we’re looking for hard workers, humble people, opinionated people, self-starters, people comfortable in their own skin, people we’re excited to see every day.
• We have a "No asshole" rule. No prima donnas, no special snowflakes, no disrespecting people, no ignorant behavior. No matter how brilliant or talented you are, you need to be additive both on a personal as well as a skills basis.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Executive Assistant - Customer Relationships

Location: Lagos
Employment Type: Full-time
Department: Operations

Job Objective

• To assist CEO in organising Media, Public and Customer Relations plan and activities for the company.

Responsibilities
Executive Assistant to the CEO:

• Maintains the calendar of the CEO
• Coordinate CEO’s Schedules & Itineraries
• Attends to external parties (Guests, Visitors, Partners, Vendors, etc)
• General Administration.

Customer Relationship Management Champion:

• Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
• Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
• Aims to provide world-class, satisfactory experience to customers at all time.
• Focused on the WOW Factor
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
• Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
• Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.

Events Manager:

• Design, plan and execute events working with the CEO and external parties (partners, consultants, etc).

Qualifications

• Second Class Upper 1st Degree in any relevant field
• Minimum 2-3 Years Post-NYSC Experience

Competencies required:

• Functional Competencies:
  • Strategic & Business Perspective, Customer Engagement & Needs Assessment
  • Product/Service Knowledge, Market & Customer understanding
  • Human Relations skills
  • Database Administration and Information Gathering & Analysis
  • Events Planning, Budgeting & Management
  • Quality Management
  • Influencing / Negotiation
  • Quality Management
• Organisational Competencies:
  • Oral and Written Communication
  • Planning, Personal Organisation & Personal Effectiveness
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
  • Social Media Competency
• Attributes:
  • Integrity
  • Innovation/creativity (Ability to think outside the box).

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Chief Operating Officer

Location: Abuja (FCT)
Employment Type: Full-time
Department: Operations

Job Summary

• The COO will be accountable for all aspects of the planning and analysis including reporting of funds, financial management, statutory reporting and, maintaining efficient and effective financial and operating systems and processes.
• The position will also be responsible for overseeing all teams to ensure that they deliver their objectives and responsibilities in a timely and efficient manner.
• Reports to: Reports to the Executive Director and the Board, coordinates with Board Treasurer, internal and external teams and stakeholders.

Responsibilities

• Strategic Operations and Administration: Provide support to the Executive Director in the area of forward work planning, strategic financial management, budgetary analysis and reporting.
• Financial Management: Oversee the work of the finance function as a whole to ensure compliance with regulatory and funder requirements; efficient and effective management of the
  finance function; accuracy and reliability of financial information; and the overall management of our funding and expenditure. Oversee directly, Finance Manager.
• Audit, Compliance and Internal Controls: Ensure all renditions, audits and statutory compliance are carried out on time, in line with our regulations and compliance requirements and those of the countries in which it operates. Prepare compliance reports for the Board and the Executive Director as required. Assist in the protection of the organisation, by ensuring it is legally protected
  and by ensuring compliance with all applicable laws and policies.
• Management Accounting: Set up and continue to improve effective management accounting systems and processes.
• Grants Accounting: In cooperation with the Programme Managers and grantees, as required, oversee treasuring of grants and financial reports for submission to granting agencies.
• Management of Information Technology (IT): Oversees, and ensures effective use of Information Technology systems to support fundraising and organisational processes, including
  document management, client (stakeholder) relationships management (CRM), event support, and grant management systems. Leverages Information Technology to support core business initiatives. Establishes and maintains budget/cost management for (IT).
• Leadership and Talent Management: Contributes to the Senior Management Team’s efforts to promote an organisational culture of collaboration, open and frequent communication, adaptation, alignment with a common vision, and celebration of success in achieving specific projects and broader organisational objectives.
• Human Resource Management: Work closely with the Executive Director and Board, oversee select human resources activities including: recruitment, selection and hiring; payroll and benefits;
  staff support and engagement; and support for training and development. Evaluate performance by analysing and interpreting data and metrics.
• Communication: Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues.
• Stakeholder Management: Supports the Executive Director in engaging stakeholders and occasionally representing AfriLabs at partner meetings and negotiations, stakeholder and speaking
  engagements, etc.
• Management: Works with the Executive Director to design, plan and implement organisation strategies, plans and procedures. Oversee daily operations of the organisation and various departments (Programmes, Finance, Operations, Member Services, Events, Communications, etc). Assists the Executive Director in fundraising activities, establishes policies that promote our vision and goals.

Qualifications and Experience

• Bachelor's Degree from a recognized university in Finance, Accounting, Business Administration or other quantitative discipline relevant to the position.
• Masters degree or MBA will be an added advantage.
• At least 5 - 7 years of management and team leadership in a non-profit or development organisation.
• Experience working in the African innovation, technology and entrepreneurship space.
• Proficiency in both English and French will be an added advantage.

Specialist Knowledge / Expertise to be Maintained on the Job:

• Strong working knowledge of financial, accounting, cash flow, donor, grant budgeting and investment management.
• Strong working knowledge of audit, consolidated financial reporting and compliance.
• Knowledge of International government grant processes, procedures and auditing requirements.
• Understanding of legal language in all types of business contracts and risk assessment.
• An understanding of the non-profit/development sector, including donor relations and management.
• Continuous knowledge in strategy and programme planning with the proven ability to develop and oversee programme plans, processes and controls to enhance efficiencies and mitigate risk.
• Excellent organisational skills.
• Excellent interpersonal and communication skills, verbal, written and capable of listening.
• Strong managerial and leadership skills with the ability to manage and develop high-performing teams.
• Ability to prioritise workload and function effectively within and outside the office in a cross-cultural, interdisciplinary environment.
• Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
• Ability to handle sensitive and confidential matters and respond as required.
• Demonstrate proven ability in organisational development, information technology, business transformation, fundraising, property management, project and asset management.
• Working knowledge of computerized management information systems.
• Adept with information communications technology (ICT) commonly used in office applications, with advanced knowledge of Google Drive and Microsoft Office products, familiarity with relevant accounting software desirable.
• Highly numerate with an ability to create, manage, interpret, and present financial analysis, forecasting and resource management.

Our Perks

• Competitive Salary
• Leave provisions
• Insurance
• Pension and health benefits.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Flutter Developer

Location: Lagos (Remote)
Employment Type: Full-time
Department: Product Team

Role summary

• We are looking to add a passionate Flutter Dev with GraphQL experience who will work remotely (full-time) with the product team.

Responsibilities

• Develop / Update and deploy mobile apps for the Android and IOS operating systems while following best practices and industry standards.
• Work with the engineering team to achieve team objectives.
• Implement mobile interfaces and interact with APIs.
• Perform other tasks that may be assigned by the CTO, Product Manager or Lead Mobile Developer.

Requirements

• Proficient understanding of Flutter and GraphQL Skills.
• At least 2 - 3 years experience in mobile application development
• Solid understanding of the full mobile development life-cycle, including automated testing, build processes etc.
• Good English (oral and written)
• Good communication and team working skills
• Knowledge in blockchain/cryptocurrency is an added advantage.

Skills:

• Experience with Git
• Experience with GraphQL.

Interested and qualified candidates should:Click here to apply

 

 

Job Title: Brand and Marketing Associate

Location: Lagos
Employment Type: Full-time
Department: Marketing

Job Objectives

• To help in formulating Marketing, Brand, Corporate Image, Social Media, Public Relations, Events strategies for the company.
• To work with CEO, Sales and Customer Service and other Internal and External Entities in realizing Initiatives, Activities and Transactions arising out of the above towards the realization of Company Goals and Objectives.
• To assist the CEO in managing other day-to-day engagements.

Responsibilities
Marketing Manager:

• Understand marketing goals
• Engage in research to gain relevant information including competitors, pricing and target markets
• Assists in developing the Company’s overall Marketing Brand, Media and Public Relations Strategy, working with the CEO and Brand Consultants
• Plan weekly, monthly, and quarterly meetings to evaluate results, budgets and Next Steps.

Brand, Image & PR Champion:

• Assists in Designing, Planning and Coordinating interventions aimed at enhancing the Brand Image, Reputation and Public Interests (Events, Collaborations, Ads, PR, Promotions & Campaigns)
• Assists in planning and executing PR plans and programs
• Identifies customer PR needs (E.g. Corporate gifts, Promotions, etc)
• Champion consistency between Company overall Culture and Presentation with Brand Intent.

Media Coordinator:

• Coordinate Media Strategies, Collaborations & Activities (TV, Print, Social Media).
• Lead Social Media Branding & Marketing Strategy and Execution Events Manager.
• Design, plan and execute events working with the CEO and external parties (partners, consultants, etc).
• Identifies relevant events that the company could execute or sponsor.
• Assists with the design and execution of targeted campaigns.
• Carries out any other duties as assigned.

Qualifications & Experience Interfaces

• Second Class Upper 1st Degree in any relevant field
• Minimum of 2-3 years Post-NYSC Experience.

Competencies required:

• Functional Competencies:
  • Strategic & Business Perspective, Product/Service Knowledge
  • Customer Engagement & Needs Assessment, Market & Customer understanding, Human Relations skills
  • Information Gathering & Analysis, Database Administration
  • Events Planning, Budgeting & Management, Quality Management, Media Coordinator, Influencing/Negotiation
• Organisational Competencies:
  • Social Media Expertise
  • Oral & Written Communication
  • Planning, Personal Organisation & Personal Effectiveness
  • PC / personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
• Attributes:
  • Innovation /
  • creativity (Ability to think outside the box)
  • Attention to details, Teamwork and collaboration
  • Resourcefulness, Strong work ethics,Leadership attributes

Interested and qualified candidates should:Click here to apply

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