Call Center Agent (Arabic & English) Job at the Outsource Company


The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC). We are recruiting to fill the position below: Job Title: Call Center Agent (Arabic & English) Location: Abuja Job Descriptions

  • Build customer interest in the service and product offered by the company
  • Perform other tasks as may be assigned by the Call Centre
  • Management. These instructions would be reasonable and aligned to the Organization’s objectives.
  • Deliver world class customer service by cross-selling with vibrancy and personal confidence
  • Meet or exceed monthly performance goals including quality, adherence, sales target and others
  • Provide accurate product information and serve as a knowledgeable resource for customer
  • Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
  • Minor Technical Troubleshooting & gathering information from clients to identify root causes of their issues or dissatisfaction.
  • Educate customers on new and existing products on the network
  • Effective and professional Brand cross-selling of company products & services
  • Follow through on commitments made to customers in the course of selling.
  • Maintain a detailed knowledge of business processes and procedures
  • Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
  • Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
Requirements
  • Minimum of OND or its equivalent in any related discipline. E.g. Linguistics, Classics, Modern European Languages etc.
  • Must be able to speak fluent Arabic & English Language.
  • Good Communication Skills
  • Intermediate Computer Skills.
Deadline: 1st November, 2019. How to apply interested and qualified candidates should forward their CV (MS Word Format) to: [email protected] Using “Call Center Agent (Arabic & English) as the subject of the mail.