Recruitment in a Leading Media and Entertainment Company

---

Teclab Management Services Limited - Our client, a leader in the media and entertainment Industry with branches all over the country, seeks to employ the services of:     Job Title: Box Office Supervisor Locations: Lagos / Calabar / Enugu Reports To: Business Manager Cinemas Role Target

• This role is responsible for supervising and coordinating the team of box office Assistants on a day to day basis, ensuring that they are kept up to date with internal communications, coordinating rosters and timesheets and maximising box office sales through effective customer service, supervision and training of box office staff..

Role Expectations The successful candidate’s specific functions include:

• Coordinating departmental staff/work force
• Ensuring movies are displayed at the appropriate time
• Programming movie for display at the box office
• Ensuring customers are duly satisfied
• Problem solving arising from customers
• Sending daily reports to movie distributors
• Coordinating orderliness among staff
• Working in line with the projectionist for upcoming movies and movie changes
• Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
• Set and maintain a highly professional attitude towards serving the public for all members of the box office team
• In conjunction with the Box Office Manager ensure the Box Office is adequately staffed to deal with customer demand
• Supervise the box office team
• To induct and train staff in selling technique and products knowledge
• Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
• Understand the audit process and standard required
• To provide services to customer
• Ensure adequate ticket/stationary stock is in place at the Box Office at all times
• Understand the audit process and standard required
• To provide services to customer
• Responsible for stock requisition
• Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.
• To oversees daily operations in all concession stand
• To maintain inventory controls /levels for all products
• Responsible for stock requisition

Qualifications and Experience

• Minimum OND / B.Sc in Accounting, Business Administration, Business Management, Finance or a closely related field.
• Relevant 3 years’ experience in a similar role.

Person Skills:

• Principles and application of excellent customer service
• An understanding of the use of computerised ticketing systems
• Ability to work effectively within a team setting
• ICT skills including ability to use Microsoft Word, Microsoft Excel and email packages
• Ability to use a computerised ticketing system
• General knowledge and understanding
• Excellent communications skills
• Excellent interpersonal skills
• Administrative skills
• Accuracy and attention to detail

    Job Title: Box Office Attendant  Location: Lagos / Calabar / Enugu Reports To:  Business Manager Cinemas Role Target

• This role is responsible for serving the general public by selling event related tickets, cash management and compliance.
• Operates a cash register and / or credit card equipment.
• Responsible for customer service and general area cleaning.
• Supports marketing and promotional projects for ticketed events. Occasionally supports event site ticket sales as needed. Sells and processes ticket orders via mail, telephone, Internet, and over-the-counter.
• Distributes literature to patrons and answers questions in response to inquiries about shows and events. Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information.

Role Expectations The successful candidate amongst others will Support operations by supervising staff; planning, organizing, and implementing administrative systems. Specific functions include:

• Ensuring movies are displayed at the appropriate time
• Programming movie for display at the box office
• Ensuring customers are duly satisfied
• Problem solving arising from customers
• Sending daily reports to movie distributors
• Coordinating orderliness among customers
• Working in line with the projectionist for upcoming movies and movie changes
• Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
• Supervise the box office team
• Ensure adequate ticket/stationary stock is in place at the Box Office at all times
• To induct and train staff in selling technique and products knowledge
• Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
• Understand the audit process and standard required
• To provide services to customer
• Responsible for stock requisition
• Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.

Qualifications and Experience

• Minimum SSCE / OND in any relevant field
• Relevant 3years’ experience in a similar role.

Person Skills:

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Works independently as well as in a team environment
• Self-motivated and a self starter.;
• Possesses good analytical, interpersonal, and customer service skills
• Possess excellent public relations and communication skills;
• Ability to work accurately with attention to detail in a high volume sales environment

      Job Title: Box Office Cashier Location: Lagos / Calabar / Enugu Reports To: Supervisor, Box Office Role Expectations The successful candidate’s specific functions include:

• Handling and managing payment properly.
• Effective stock management
• Take stock before and after sales.
• Adequate product knowledge
• Handling and maintaining equipment used in products production, such as popcorn, hotdog etc.
• Display excellent customer service
• Make certain guest service is friendly, helpful and fast
• Ensure the security of all box office cash and tickets
• Complete ticket purchase transactions by:
  • Greeting each guest and identifying tickets requested
  • Reading a computer screen, operating a keyboard or dispensing manual tickets
  • Completing a credit card or Movie Watcher Rewards transaction or collecting cash and making accurate change
  • Thanking the guest.
• Keep box office clean and well organized and update box office signage
• Distribute and understand how to operate movie equipment
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Perform daily box office maintenance duties and complete various reports as needed
• Answer questions from guests and resolve any concerns

Role Target:

• This role is responsible for operating the box office selling movie tickets to guests.
• You are also to field questions about content, provide directions to the theatre, answer the phone, inform guests about prices/policies.

Qualification

• Minimum B.Sc in any related field.

Experience:

• Relevant 3 years’ experience in a similar role

Person Skills:

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Works independently as well as in a team environment
• Ability to work accurately with attention to detail in a high volume sales environment
• Proficient guest service, administrative and follow-up skills
• Self-motivated and a self-starter.
• Possesses good analytical, interpersonal, and customer service skills
• Possess excellent public relations and communication skills;
• Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
• Ability to communicate and work effectively with guests in high-volume setting
• Good verbal communication skills as well as math and cash handling skills
• Ability to meet tight deadlines under minimal supervision

  How to Apply Interested and qualified candidates should send their Resumes and credentials to: [email protected] using the job title and location as the subject of the mail. For example; Box Office Supervisor: Enugu   Application Deadline  28th December, 2017.

---