Billing Specialist in a Telecom / ISP Company based in Lagos

Proten International - Our client, a Telecom / ISP company, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Billing Specialist

Location: Lagos
Employment Type: Full Time

Job Description

Billing - Support - Engineer Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise
Billing Solutions, IT Applications)
Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL / ORACLE query writing
Analysis of Events / Renewals/ Service/System in error, provide workaround solutions
Overall knowledge of the E2Eapplication, systems & solution for their application suite.
Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
Accountable for meeting & improving SLA & KPIs for their application suite.
Responsible for driving down the incidents, problem, trouble tickets, service request trends,
configurations, Automations, Small Development, backend fixes.
Support on work allocation (shifts, rotas)
Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs

Qualifications / Experience

Graduate / Postgraduate qualification
Minimum of 4-6 years of experience in Telecom Billing and Strong in handling backend systems.
Functional Area: IT Software Application Programming, Operations & Maintenance
Role Category: Operations, Automation, Telecom Billing Domain
Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.

Salary