Arik Air Job Vacancies, October 2013
Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existing vacant position:
Job Title: Support Administrator
Location: Nigeria
Responsibilities
- Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
- Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Handles all IT support issues
Requirements- Sciences/ Engineering degree
- 5 years working experience
- Service Level Agreement management, experienced staff manager
- ITIL Certificate
- Aviation IT support experience (a plus)
Interested and qualified candidates should send their CVs and applications to:
[email protected] the subject of the email should be "
Support Administrator"
Job Title: Supervisor - Loyalty OperationsLocation: Nigeria
Responsibilities- Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
- Prepare ‘Service Proposal Documents’ and review
- Change Requests for programme developments and enhancements.
- Develop and map operational process updates and enhancements for programme operation.
- Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
- Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc.)
Requirements- 3 to 5 years of experience in similar job role while a University Degree would be of advantage
- Excellent communication, analytical and negotiation skills
- A self-starter that can take a project from concept to delivery
- Good communication skills with an ability to meet with programme partners and managers at all levels
Job Title: Officer, Billing & Reconciliation
Location: Nigeria
Responsibilities- Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
- Mail and validate refund checks for partners
- Contact customers in relation to their payment inquiries
- Follow up on any declined credit card
- Establish controls and ensures the quality and integrity of the client billing process
- Overall management of the firm’s billing function arid personnel
Requirements- A university degree or equivalent certification
- 3 to 5 years of experience in similar job role
- Knowledge of systems used in the Reservation Department
- Must have strong understanding of software systems applicable to the billing function
- Must have excellent analytical, organizational, interpersonal and presentation skills
- Proficient in the use of Microsoft Word and Excel
Job Title: Officer, Partnerships
Location: Nigeria
Responsibilities- Work closely with Manager-Partnerships to develop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financials ) to:
- Introduce revenue streams and increase
- Help reduce mileage liability by introducing promotions and various ventures.
- Build loyalty and base increase by strategic partnerships.
- The Officer will ensure that the partnerships are set up as per agreed timelines including contractual signoffs and operational setup
Requirements
- Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base Excellent communication, analytical and negotiation skills
- Product development experience gained in leisure industry is an advantage
- Experience in account or project management with a strong attention to detail
- Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal
- Applicants are required to hold a Marketing Management degree or equivalent, with a minimum of 3 years of airline Partnership Management or Loyalty Marketing.
Job Title: Officer, Member Services
Location: Nigeria
Responsibilities- Ensuring efficient operation of member services centre
- Ensuring enhancing member awareness by handling accurate information relating to the programme
- Ensuring seamless member experience by handling of member queries & grievances
- Efficient handling of members who have not received member pack
- Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
- Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station
Requirements
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Positive Attitude, Excellent communication in oral/written English,
- Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage
Job Title: Manager, Partnerships & Alliances
Location: Nigeria
Responsibilities- Compile and manage partnership strategy plan
Partner Audit/preliminaries
- Assessment of potential partners upon the basis of win win and best fit with the airlines objectives.
- Source new major partnerships, at least 4 PA
- Responsible for revenue targets by partner.
- Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme Implementing marketing plans with existing partners for cross marketing opportunities
Ongoing Partner Evaluation
- Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships
- Prepare and implement and undertake partner evaluation guidelines
- Creation and implementation of reward only partnerships
Requirements
- Partnership experience gained in a service industry such as Banking/financial services marketing
- Preferable 5 Years experience
- Be creative, detail orientated and self-motivated.
- Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
- Good project management skills
Job Title: Manager, Member Services
Location: Nigeria
Responsibilities- Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
- Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
- Manage the member services operation which includes membership, registration, and information dissemination
- Ensure that all membership records, communication and product orders processed by member Service staff within required times.
- Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.
Requirements
- 3 to 5 years experience in similar job role while a University Degree would be of advantage.
- Knowledge of principles, practices and techniques of operations.
- Be creative, detail orientated and self-motivated.
- Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
- Knowledge of systems used in the Reservation Department would be an advantage.
- Good project management skills.
Interested and qualified candidates for the above positions should send their CVs and applications to:
[email protected] the subject of the email should be the position you are applying for
Job Title: Cargo Operations Manager
Location: Nigeria
Responsibilities - Develop, implement and maintain Cargo Operation Manual and quality control documentation.
- Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
- Organize regular liaison with station managers on cargo operations issues in their stations,
- Carry out quality and safety audits of Cargo
Operations
- Analyze daily and weekly cargo performance.
- Take necessary steps to improve performance, safety and security of cargo operations
- Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
- Ensure Dangerous Goods compliance is maintained in all areas
Requirements- Bachelors degree or HND in any discipline,
- Certificates in Cargo Management
- Proven experience as a Cargo Manager with a minimum of 5 years experience.
- Extensive knowledge of Cargo Operations
- Cargo Security
- Aviation and Air Cargo rules and regulations
Interested and qualified candidates should send their CVs and applications to:
[email protected] the subject of the email should be the position you are applying for
Application Deadline 6th November, 2013