Account Manager at ipNX Nigeria Limited

⏲ Jan 11, 2022, 9:17 AM
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ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Ikeja / Apapa / VI / Lekki - Lagos
Employment Type: Full-time
Sub-department: Business Development Position level
Reports to: Territory Manager
Direct Reports: Critical relationships: Division Head, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’

Overall Job Purpose

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory.
The role ensures an excellent client experience at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Key Result Areas
Achieve set revenue growth:

Achieve sales targets by developing new business with existing and potential clients within the territory.

Good performance defined:

Agreed revenue targets are met within defined time frames.
Ensure contracts are put in place for customers.
Take solutions and consultative sell approach to ensure clients needs are accurately met.

Good performance defined:

A structured plan created and followed through to the achievement of targets.
Create and implement a structured plan to achieve set targets.
Undertake cold calling, ensuring that the number of calls meets call targets as set by management.

Good performance defined:

Call targets met.
Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
Participate in sales campaigns to drive revenue and increase product growth.

Good performance defined:

Attendance at industry-related meetings/events and/or seminars.

Weighting: 70%

Grow product sales.
Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
Develop new business relationships.
Present effective and professional presentations on ipNX products and services.
Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
Work with product managers to prepare proposals and detailed costings and prepare contract documents for review.

Good performance defined:

Sales Tracker is 100% up to date and accurate at all times.
Develop, maintain and apply a high-level knowledge of ipNX’s portfolio of products and services.

Good performance defined:

Accurate and current knowledge of ipNX’s products and services.
Report on sales, activity, and performance.
Ensure activities comply with legal and ethical standards as well as ipNX policies.
Actively monitor market trends through personal contact with clients and industry associated meetings/events and seminars. Provide feedback to Head of Division.

Delivers an outstanding client experience:

Deliver an excellent client experience at all times, ensuring client needs are met or exceeded:
- Good performance defined: All clients are transitioned smoothly to the relevant account team.
- Weighting:15%
Proactive and responsive to clients and prospective clients.
Deliver an outstanding sales process and sales support to clients.
Proactively develop and improve processes to service clients.
Transition new clients smoothly and successfully to the account management team at all times.
Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.

Works in collaboration with the team, developing good working relationships:

Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets:
- Good performance defined: Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with the team.Increased understanding of clients and their requirements and what makes our service valuable.
- Weighting:10%
Contributes to healthy competition within the business development team.
Ensure successful communication/works with all areas of the business.
Develop strong relationships with clients and fellow ipNX employees.
Accurate transfer of information from the prospect/client to the account management team.

Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements:

Complies with all local legislative requirements:
- Good performance defined: Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
- Weighting: 5%
Adheres to company policies and procedures and the corporate Code of Conduct.
Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
Acts in an ethical way when dealing with company assets and other people.

Job Specification
Education:

B.Sc in Marketing / Sales / related disciplines

Technical Skills:

Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.

Industry Experience:

Knowledge of the market, competitor behavior, and strategy.

Management skills: N/A

Personal Qualities:

Ability to generate ideas and solutions; self-motivated and results-driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.

Technology Skills: