Desktop Support Engineer Job Description

What is the job description of a Desktop Support Engineer? What are the duties and responsibilities of a Desktop Support Engineer? What does a Desktop Support Engineer do?

Job description of a Desktop Support Engineer

Desktop Support Engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

This Desktop Support Engineer job description example includes the list of most important Desktop Support Engineer duties and responsibilities as shown below. It can be modified to fit the specific Desktop Support Engineer profile you're trying to fill as a recruiter or job seeker.

Desktop Support Engineer Duties and Responsibilities

Desktop Support Engineer job description should contain a variety of functions and roles including:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Desktop Support Engineer Requirements / Skills / Qualifications

Desktop Support Engineer job description should include these common skills and qualifications:

  • B.Sc in Computer Science or relevant field
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Customer-oriented attitude

As a hiring manager, recruiting an ideal Desktop Support Engineer starts with crafting a good job description. Use this Desktop Support Engineer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Desktop Support Engineer may also reference it in preparation for the interview.

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