Desktop Support Engineer Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Desktop Support Engineer:

  • B.Sc in Computer Science or relevant field
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Customer-oriented attitude

Note that this is not an exhaustive list of Desktop Support Engineer skill, qualifications and experience. Job requirements for specific Desktop Support Engineer roles may vary, depending on the industry and type of employer.

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