Desktop Support Engineer Duties & Responsibilities

The role and function of a Desktop Support Engineer includes the following duties and responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Note that this is not an exhaustive list of Desktop Support Engineer duties and responsibilities. Job functions for specific Desktop Support Engineer roles may vary, depending on the industry and type of employer.

Related

Desktop Support Engineer Job description

Desktop Support Engineer Salary in Nigeria

Desktop Support Engineer Interview questions

Desktop Support Engineer Cover letter

Desktop Support Engineer CV

Desktop Support Engineer Jobs in Nigeria

Similar job descriptions

Data Analyst job description

Chief Technology Officer (CTO) job description

Validation Engineer job description

Web Master job description

Multimedia Programmer job description

UI Designer job description

System Security Expert job description

SQL Developer job description

UX Research Specialist job description

Game Artist job description

Web Developer job description

Sales Applications Engineer job description

MySQL Developer job description

.NET Developer job description

Information Security Analyst job description

Computer Programmer job description

IT Auditor job description

Data Manager job description

Geophysical Data Processor job description

NOC Technician job description