Travel Agent Interview Questions & Answers
Travel Agents meet with clients to discuss and learn about their travel requirements. They are responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities. In addition, they help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.
Whether you're a job seeker preparing to be interviewed for the role of Travel Agent or
an employer preparing to interview candidates for Travel Agent position,
these Travel Agent interview questions will help you prepare yourself for the job interview session.
Travel Agent Interview Questions
Below are a list of some skill-based Travel Agent interview questions.
- What GDS systems have you used before?
- How do you find the lowest fees for your client?
- What is your favorite tip for traveling?
- Do you have any certifications?
- As a travel agent, what do you look for in a vacation package for your clients?
- As a travel agent, how did you create tour packages for company trips?
- Are you familiar with the travel industry in the country?
- What are your customer service skills?
- How would you describe your personality?
- If a client has specific questions about a destination, how would you find the answers?
- What would you do if you made a mistake while booking a client’s trip?
- How would you handle a difficult client?
- Do you have experience working with travel agencies or tour operators?
- When planning a vacation, what are some things you consider besides price?
- Which holiday destinations are popular this time of the year?
- What makes you stand out from other travel agents?
- Which software programs do you use most frequently in your job as a travel agent?
- What would you do if your client is unable to afford a package you offered?
- Can you describe how you would approach planning a large-scale conference in another country?
- Tell me about a time you impressed a client. What did you do?
- List the first few questions you’d ask a walk-in client who was interested in an upcoming trip.
- We want to attract clients who want unique experiences. How would you create a custom itinerary for a client?
- Describe your process for researching new destinations and attractions.
- What is your experience cold calling potential customers about booking vacations and trips?
- What recommendations would you give a couple looking for a romantic getaway?
- In your experience as a travel agent, what steps did you follow when booking a cruise?
- Describe your process for planning a vacation for a family of four.
- Tell me about a time when you had to plan a vacation for a difficult customer. How did you handle this situation?
- Do you prefer directing your clients toward tourist attractions or hidden attractions that aren’t as well known?
- What computer systems do you use to book vacations for clients and to help them locate the best discounts or deals?
- What would you do if your client’s specific travel preferences stretched drastically beyond their initial budget?
- What would you differently if you saw that you weren’t meeting sales goals?
- How do you adapt to changes in global travel policies? How do you help your clients understand their options?
- How do you keep track of each of your clients and their individual trips?
- You’re on the phone with an angry customer. How do you calm them down?
- What's your approach for creating customer loyalty to have repeat clients?
- How do you keep up with the latest travel industry news and trends?
- Tell me what you would do if multiple different clients contacted in the same week about a package we don't currently offer.
- Do you have a preference in how you get paid? For example, do you prefer to earn money on a commission basis, or do you prefer a fixed monthly salary?
- How much, in percentages, do you book for air travel, hotels, and cars?
- Rank your air travel, hotel, and car bookings by volume. What do you book most?
Travel Agent Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Travel Agent interviews. Click on each question to see how to answer them.
- Why Do You Want To Leave Your Current Job?
- What is Your Greatest Strength?
- Tell Me About Yourself
- Why Do You Want This Job?
- Are You a Leader or a Follower?
- What Is Your Greatest Accomplishment?
- What is Your Salary Expectation?
- Do You Have Any Questions for Us?
- Why Should We Hire You?
- What is Your Greatest Weakness?