Teller Interview Questions & Answers
Tellers are responsible for accurately processing routine transactions at a bank. Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.
In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.
Whether you're a job seeker preparing to be interviewed for the role of Teller or
an employer preparing to interview candidates for Teller position,
these Teller interview questions will help you prepare yourself for the job interview session.
Teller Interview Questions
Below are a list of some skill-based Teller interview questions.
- Do you have experience working with cash?
- Can you tell me about the extent to which you’ve handled large amounts of cash?
- What do you do if you notice an irregularity in someone’s account?
- What does exceptional customer service look like, and how would you demonstrate customer service in your daily duties as a teller?
- A customer complains about a new policy that lengthens the depository process at your bank. How do you help them understand its purpose in making their accounts more secure?
- Would you mind working at another branch if needed?
- Do you have experience training new tellers? If so, how did you help them adjust to their new role?
- What steps can you take to detect fraudulent cheques and counterfeit money?
- What would your strategy be for easing the flow of customers if there was a long line?
- What would you do if you saw a coworker steal from their drawer?
- Tell me about a time when you were asked by another staff member or customer to do something that went against the company’s policies. How did you handle the situation?
- Name one ethical dilemma you faced in your last job. How did you handle it?
- What banking products do you personally use and why?
- A longtime bank customer comes in, and she is talking about leaving the bank. What would you do to convince her to stay?
- What do you do if a person who is not a current bank customer approaches you and asks how they can open an account or become a client of this bank?
- What methods do you use to verify the credibility of cash or cheques? Have you ever encountered a fake cheque?
- How would a loyal customer from your previous bank describe you as a teller?
- When you’re handling a large amount of cash, how do you ensure accuracy?
- In your last position, tell me about a time that you had to deal with an angry customer. How did you resolve the situation?
- How many years of cash handling experience do you have?
- What would you say are your biggest weaknesses as a teller? What specific examples can you provide?
- Have you ever had to help a customer navigate the bank’s website? What do you do to make sure you understand online banking features so you can help customers?
- In your opinion, what is the role of a teller in maintaining secure accounts for customers?
- Due to transportation delays, the bank still hasn’t received its cash inventory for the day, but a customer comes in wanting to withdrawal a significant amount of money. How do you handle the situation?
- Describe a time you didn’t deliver good customer service. How did you handle it?
- Describe a time when a customer had a problem and you didn’t know how to address it.
- Describe a time you suggested a way to make a process more efficient.
- What do you do if a customer states that the bank wrongly charged them a fee for a service they didn’t use?
- A teller needs to be very detail oriented. Do you always double check or proofread your work?
- Tell me about a time when you went above and beyond to provide exceptional customer service.
- As a teller, how would you explain the key differences between current and savings accounts?
- As a teller, how do you count cash? Do you hand count or use the counting machine?
- If I were a customer making a routine deposit into my account, how would you sell a new product that the bank is rolling out?
- Can you talk about your familiarity with financial management software and banking software?
- How would you rate your ability to perform your job duties during peak service hours? Do you have an example?
- How do you stay motivated when completing routine and sometimes mundane tasks as a teller?
Teller Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Teller interviews. Click on each question to see how to answer them.
- Why Do You Want To Leave Your Current Job?
- What is Your Greatest Strength?
- Tell Me About Yourself
- Why Do You Want This Job?
- Are You a Leader or a Follower?
- What Is Your Greatest Accomplishment?
- What is Your Salary Expectation?
- Do You Have Any Questions for Us?
- Why Should We Hire You?
- What is Your Greatest Weakness?