Store Assistant Interview Questions & Answers
A Store Assistant sells products and assists customers in a store or retail outlet. Their primary duties include processing sales transactions, resolving customer issues and keeping the shop orderly.
Whether you're a job seeker preparing to be interviewed for the role of Store Assistant or
an employer preparing to interview candidates for Store Assistant position,
these Store Assistant interview questions will help you prepare yourself for the job interview session.
Store Assistant Interview Questions
Below are a list of some skill-based Store Assistant interview questions.
- What are some of the best skills for a store assistant?
- How would you describe your customer service skills?
- What is your experience working in retail?
- What would you do if you noticed a customer attempting to shoplift?
- How would you best utilize your time on a particularly slow day at the shop?
- In your experience, what is the best way of familiarizing yourself with shop/store items?
- How do you encourage repeat business?
- How would you handle a customer who is upset that we no longer stock a particular product?
- What would you do if the POS machine broke?
- Imagine a customer suddenly becomes annoyed and demands to speak to your supervisor. How would you handle this situation?
- Imagine you're helping a customer locate a shopping item, and another customer is at the counter. What would you do?
- Tell me about a time you exceeded a customer's expectations as a store assistant.
- How would you handle impatient customers in a shop?
- If a customer was unhappy with a purchase, how would you handle the situation?
- What would you do if you noticed another shop assistant was struggling with customer interactions?
- Do you have any experience using inventory management systems?
- We want to make sure our shop assistants are happy and healthy. Are there any perks or incentives that would encourage you to work for us?
- Describe your process for completing a sale.
- What makes you stand out from other store assistants?
- There is a customer who has been in the shop for a while and hasn’t made a purchase yet. How would you approach them?
- Can you tell me about your previous shop assistant role and what you learned from it?
- What would you do if your shift replacement was unavailable?
- What possible challenges do you foresee in this position?
Store Assistant Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Store Assistant interviews. Click on each question to see how to answer them.
- Why Do You Want To Leave Your Current Job?
- What is Your Greatest Strength?
- Tell Me About Yourself
- Why Do You Want This Job?
- Are You a Leader or a Follower?
- What Is Your Greatest Accomplishment?
- What is Your Salary Expectation?
- Do You Have Any Questions for Us?
- Why Should We Hire You?
- What is Your Greatest Weakness?