Recovery Officer Job Description

What is the job description of a Recovery Officer? What are the duties and responsibilities of a Recovery Officer? What does a Recovery Officer do?

Job description of a Recovery Officer

Recovery Officers also known as debt or loan recovery officers are responsible for finding people who owe money from overdue loans, debts, bills and negotiating their payment.

This Recovery Officer job description example includes the list of most important Recovery Officer duties and responsibilities as shown below. It can be modified to fit the specific Recovery Officer profile you're trying to fill as a recruiter or job seeker.

Recovery Officer Duties and Responsibilities

Recovery Officer job description should contain a variety of functions and roles including:

  • Keep tracking outstanding debts
  • Plan course of action to recover owed money
  • Locate and contact debtors 
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Handle customers' questions or complaints
  • Negotiate payoff deadlines and payment plans
  • Build trust with debtors 
  • Identify gaps in the system and recommend solutions

Recovery Officer Requirements / Skills / Qualifications

Recovery Officer job description should include these common skills and qualifications:

  • High school diploma is preferred
  • x years of experience as recovery officer
  • Knowledge of relevant legal requirements
  • Good knowledge of MS Office and databases
  • Good negotiation and persuasion skills
  • Experience in working with targets and tight deadlines
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

As a hiring manager, recruiting an ideal Recovery Officer starts with crafting a good job description. Use this Recovery Officer job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Recovery Officer may also reference it in preparation for the interview.