Office Practice Questions & Answers

A document sent by the buyer to the seller when the goods supplied are not satisfactory is

a letter of complaints

an order

a quotation letter

a letter of enquiry

Correct answer is A

A complaint letter is a letter written to concerned authorities if we are not satisfied with the service provided by them. These letter is usually formal in nature

Which of these organizational structures is also referred to as military form of organization?

functional

line

line and staff

committee

View answer & explanation

Correct answer is B

In a line structure organization, a superior exercises direct supervision over a subordinate. Also, authority flows from the top-most person in the organization to the person in the lowest ring. This is synonymous with the military structure where the chain of command is hierarchical with divisions and brigades responsible for administering groupings of similar units

In communication process, writing a memo is an example of

decoding

feedback

encoding

channel

View answer & explanation

Correct answer is C

Encoding means translating information into a message in the form of symbols that represent ideas or concepts. This process translates the ideas or concepts into the coded message that will be communicated

A letter containing valuable documents would be sent by

electronic mail

surface handling

registered mail

airmail

View answer & explanation

Correct answer is C

Registered mail is a mail service offered by postal service in many countries, which allows the sender proof of mailing via a mailing receipt and upon request, electronic verification that an article was delivered or that a delivery attempt was made

At Zeinab & Sons Plc, envelopes are fastened with the use of gum and this takes so much time. The machine which would help overcome this challenge is

collating machine

folding machine

sealing machine

jogging machine

View answer & explanation

Correct answer is C

Sealing machine are used to seal containers with liquid, granules, powders, and sprays for consumer, bulk, and original equipment manufacturer supply shipments

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