Vacancy For Technical Support Officer In A Renowned Multinational Company

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Willers Solutions Limited - Our client, a leading Multinational Company Located in Lagos is currently recruiting suitably qualified candidates to fill the position below:     Job Title: Technical Support Officer Location: Lagos Job Description

• Updating self-help documents so customers/employees can try to fix problems themselves
• Ability to speak French fluently is a plus
• Testing and fixing faulty equipment
• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems

Qualifications

• Minimum of an OND or its equivalent in Engineering or any Technical related discipline.
• Minimum of 2 years experience as a Technical Support Officer.

Required Skills:

• Up-to-date Technical Skills and knowledge
• Must have Electronics Background
• Good interpersonal and customer care skills
• Good accurate records keeping.
• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills

    How To Apply Interested and qualified candidates should send their CV (MS Word Format) to: [email protected] using “Technical Support Officer” as the subject of the mail.   Application Deadline 13th December, 2018.   Note: Only qualified candidates would be contacted.

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