Latest Job Vacancies at Africa Delivery Technologies Limited, 26th June, 2019

Africa Delivery Technologies Limited - We are a new start-up company in the logistics market in Nigeria committed to offering online, reliable and secure parcel shipping services within large metropolitan areas. Operations aim to start in Lagos by 2Q 2019. We are recruiting to fill the position below:     Job Title: Order Management Officer Location: Lagos What You'll Do

• Ensure compliance to all Kwik order fulfilment policies and procedures.
• Adherence to appropriate order flow and SLAs.
• Communicate with all interfacing team and customers in a professional and concise manner.
• Manages customers order from end to end.
• Track and report order statuses while making sure orders ship are without issue.
• Research and resolve chargebacks from customers to prevent future occurrences.
• Overall proactive approach to work by taking ownership of tasks, moving forward as appropriate to meet deadlines and objectives.

• You must be process driven, good in time management, critical thinking, organise and customer centric
• An excellent communicator and a great work ethics
• Ability to multi-task and work under pressure, being resolutive and self-motivated
• A good team player with analytical skill
• You are tech savvy and have feel comfortable using technology on daily basis
• You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

• B.A/B.Sc or equivalent practical experience.
• 2+ years of order management or supply chain operations experience to ensure on-time delivery
• Experience in customer service and communication skill
• Ease of use of Microsoft Office and variety of tech platforms

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.

• You are an excellent communicator, able to work with sales and marketing team and build rapport with customers
• You are a strategic thinker with analytical mind and strong problem solving skill
• You process driven and goal-oriented
• You are highly organized, with capacity to work under pressure
• A self-started who requires less or no supervision.

• Manages customer business communication and collaborate to ensure customer satisfaction.
• Handles and follow-up with customer’s invoice and payment.
• Handles daily, weekly and monthly reconciliation issues with customers.
• Understand customer’s need and develop plans to address them.
• Resolve customers’ complaints quickly and effectively.
• Identify key staff in client companies to cultivates profitable relationships.
• Forwards upselling and cross-selling opportunities to the sales team in Kwik.
• Promote high-quality sales, delivery, payment and customer service processes.

• B.A/B.Sc in Social Sciences, equivalent practical experience.
• 3+ years of experience in designing and executing training program.
• Excellent communicator and strong in record keeping.
• Ability to take initiative and be flexible in a constantly-changing work environment.
• Strong knowledge of Microsoft Office suites.

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.