Vacancy For Admin Secretary/Customer Support at Prudential Estates Investors Network Limited
Prudential Estates Investors Network Limited is a real estate development platform that provides investors with access to debt investment offering.
We are recruiting to fill the position below:
Job Title: Admin Secretary/Customer Support
Location: Lagos
Job Details
- We are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland.
- This will be an initial contract with a view to progress into a long-term/permanent position.
Job Description
- You will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.
- You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.
- Experience in Administration, Secretary, and online Customer Support processes and Service Level agreements is a huge advantage.
Role & Responsibilities
- Design and implementation of the customer service and operational framework to support customers.
- Identifying and optimising all our opportunities to impress our customers.
- Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal[
- Recording, transcribing, and distributing notes/minutes of meetings
- Assisting new employees with their orientation to the organisation
- Reconciling accounts and filling out payments request with proper coding;
- Assist with entering and processing approved payments;
- Developing and maintaining files; and
- Ensure all areas of accounts are in order
- Developing and maintaining various financial databases and reports.
- Support, review and challenge business performance
- Complete Diary management, Minute taking, Distribution of documents, Updating the database, General administration duties
- Office Management - looking after office supplies, and keeping check of office stationary
- General secretarial and administration duties
- Technical + advanced PowerPoint to be able to understand all office applications
- Support the definition of the customer service strategy
- Making customers feel important and at the heart of the business
Skills and Experience
- Extremely high organization and prioritization skills
- Strong communication skills with a highly professional telephone and written manner
- Able to adhere to tight deadline and enjoy working in a busy and varied environment
- Good experience in an online/digital customer service role
- Basic Real estate / finance knowledge an advantage
- Excellent written and verbal communication skills
- Flexible and adaptable
- Experience working as a customer Support and excellent administration skills
- Female
- OND, HND or Degree in any relevant course
- Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel)
- Experience of minute/note-taking and the preparation, communication and follow up of associated action points.
How To Apply
Interested and qualified candidates should send their CV and Cover Letter to:
[email protected]
Application Deadline 30th January, 2019.