Ibadan Electricity Distribution Company (IBEDC) Plc Graduate recruitment, 18th May, 2017(UPDATED)

⏲ May 2, 2017, 11:22 AM
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Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions. We are recruiting to fill the vacant positions below: Job Title: Customer Relations Officer Location: Ibadan Job Description

To effectively coordinate the distribution of IBEDC’s customer bills and facilitate revenue collection.

Responsibilities General:

Meter reading and management of meter reading books
Handling of service connection like application
Detecting illegal service connection
Pursuing the collection of bad debts
Disconnection/ reconnection
Explaining estimated billings
Explaining sensitive issues such as tariff changes
Reporting faulty/ defective meters
Legalizing non-registered consumers
Disseminating load shedding schedules
Other commercial functions

Specific:

Embarks on field trips to read customer meters for capture on approved billing/reading sheets and liaises with relevant departments to generate customer bills
Distributes customer bills within required timeframe - ensures timely and effective distribution of customer bills
Establishes, develops and maintains business relationships with current customers to ensure high customer satisfaction
Identifies prospective customers (unregistered customers, new businesses, etc.) and ensures they are adequately captured in the customer database
Attends to customer queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly
Assist in meeting revenue targets for Business hubs - participates in revenue collection activities according to company policies and stipulated regulations to meet set revenue targets
Escalates revenue leakage issues to the relevant departments when identified e.g. illegal connections, tampering of meters, etc.
Keeps abreast of market trends and supplies management with insights on customer needs, problems, interests and innovative ways for service delivery
Get customers both old and new on metering including the CAPMI scheme.

Qualifications and Requirements Educational Qualification:

A good Bachelor/OND or equivalent in any field. Social Sciences, Arts, Administration is preferred.

Desired Experience

At least 2 years of experience in a marketing role (esp. field based distribution)

Competence Requirements:

Understanding of the business of IBEDC and related businesses in the electricity sector
Strong Customer Relation Management skills
Knowledge of billing/collection practices, procedures
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Strong problem solving and analytical skills
Good interpersonal, persuasion, negotiation and communications skills
Good analytical and numerical skills with the proven ability to pay attention to detail.
Goal Oriented.

Job Title: Performance Analyst Location: Ibadan Job Description

Identify areas of improvements and concerns in business operational areas and provide appropriate action plans.
Develop and implement performance metrics to improve business operational efficiency

Responsibilities

Daily collation, analysis and circulation of Collection data
Update of IBEDC Commercial performance database
Assist in coordinating quarterly, monthly or weekly performance review meetings
Liaise with field personnel and other departments for collation of routine and ad-hoc reports.
Render technical support to branch hub managers and other commercial personnel to drive business development by communicating key insights and findings
Locate and define new process improvement opportunities
Preparation and in-depth analysis of weekly and monthly performance reports for IBEDC and its various regions and hubs
Stand in for your line supervisor in meetings and other events
Any other assignment assigned by your line supervisor and the departmental head.

Qualifications and Requirements Educational Qualification:

A good Bachelor Degree in Statistics, Electrical Engineering, Computer Engineering or related field from a recognized institution

Desired Experience:

At least 3 - 5 years post NYSC experience in Analytics or performance Metrics.
A working knowledge of electrical engineering will be an advantage

Competence Requirements:

Ability to relate with senior level management with ease
Display strong initiatives and ability to work with little supervision
Ability to work under pressure and occasional long hours
Solid and demonstrable knowledge of Microsoft Office Suite skills especially in Microsoft Excel and PowerPoint
A sound analytical mind with the ability to grasp the greater picture with ease Sound presentation skill
Strong written and verbal communication skills including technical writing skills
Experience in analysing data to draw business-relevant conclusions will be an advantage.

Job Title: Technical Support Officer Location: Ibadan Job Description

To ensure the smooth running of computer systems, applications and services across the organisation

Responsibilities

Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Follows written instructions to repair a fault or set up a system;
Supports the roll-out of new applications - tests and evaluates new technology
Conducts electrical safety checks on computer equipment
Performs hands-on fixes at the desktop level; including installing and upgrading software, creating file back-ups, configuring systems and applications, replacing parts as required, etc.
Helps staff or clients to help set up systems or resolve issues
Maintains proper records including procedural documentation, relevant performance reports; managing stocks of equipment, consumables and other supplies, maintaining records of software licenses, etc.
Troubleshoots system and network problems and diagnoses/solves hardware or software faults
Reports incidents and problems (as required) to the Service Desk for escalation to appropriately skilled/ experienced support staff
Sets up new users' accounts and profiles and deals with password issues
Establishes good working relationships with customers and other professionals, e.g., software developers
IT Policy Implementation

Qualifications and Requirements Educational Qualification:

A Bachelor's Degree in Computer Science, Computer Engineering or related areas

Professional Qualification:

Possession of the following certification is recommended: ITIL, Comptia A+, Enterprise Desktop Support Technician (Win 7)
High proficiency in Microsoft Office, MCSE, MCP, and CCNA, as well as Server Administration and support, is desirable

Desired Experience:

At least 5+ years of experience in supporting end users including the range of technologies used such as desktop computers, printers, IP phones, local area networks, productivity applications, etc.

Functional Competence Requirements

Knowledge of basic computer hardware
Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows, XP 8) Windows 10
Extensive application and infrastructure support experience
Working knowledge of a range of diagnostic utilities/ Systems analysis
Ability to troubleshoot/ research into a wide range of technology issues
Excellent written and oral communication skills presentation
Good knowledge of the following technology & applications - LAN technologies, Office productivity tools, End User Computing Devices (Desktop Computers/ Laptops, Printers, IP Phones, etc.), Windows OS, SAP