Vacancies at Cobranet Limited for Support Engineers, May 2017

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe. We recruiting to fill the vacant position below: Job Title: Support Engineer Location: Lagos Duties and Responsibilities

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit to and follow up on the case.,
• Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.

• Report to the Head of Department.
• Respond to client complains in a proper and professional manner
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager.
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely
• IT Skills.

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

• Preferred B.Sc (or equivalent) in Computer Science.

• CCNA is preferred.
• MCP is preferred.

• A previous experience in support or IT department.

• Good verbal and writing skills in English are mandatory.