Vacancies in Abuja at Bolton White Hotels & Apartments

⏲ Nov 25, 2017, 4:39 PM
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Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are recruiting to fill the position below: Job Title: Guest Relation Officer Location: Abuja Duties and Responsibilities

Meet and greet guests upon their arrival at the hotel
Interact with guests and provide a welcoming atmosphere
Coordinate and supervise activities for guests
Attend to guests' queries, needs and other special requests
Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
Promote the facilities and services offered by the hotel
Cooperate and coordinate with the other hotel departments to provide an efficient service
Provide general information and directions
Advise and assist guests on leisure activities, places to visit and travel arrangements
Be especially attentive to repeat guests and other VIP guests
Bid farewell to guests at the end of their stay

Required Skills

An outgoing and cheerful personality
A diplomatic and polite manner
Guest service skills
Communication and listening skills
Organisational and time management skills
Decision-making, negotiation and problem solving skills
A smart and well groomed appearance (I have to look really smart at all times!)
The ability to deal with difficult situations and sensitive issues
The ability to multi-task and work under pressure
The ability to keep confidentiality and privacy
Fluency in English and ideally knowledge of a foreign language
Telephone manners
Computer literacy

Other Requirements:

General knowledge of various topics such as the arts, cuisine, history, geography and culture
The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
The ability to communicate with people from all walks of life and of different nationalities
Fluency in other indigenous or foreign languages will be an added advantage

Educational Qualification:

Minimum of Higher National Diploma in Hospitality Management or other relevant course.

Job Title: Sales & Marketing Executive Location: Abuja Report To: Principal Sales & Marketing Manager Department: Sales & Marketing Job Description

Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales

Duties & Responsibilities

Promote the corporate imagine of the Hotel
To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.
To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
To maintain, build and update clientele databases
To organize and attend events and exhibitions for the purpose of building potential clientele base
Managing of events
To carry out market research and customer surveys to assess demand, brand positioning and awareness
To evaluate marketing campaigns
To carry out sales and following up on guest feedback and experience
To monitor competitor activity
To support the marketing manager, and other colleagues
To budget manage and indentify advertising opportunities
To building and maintaining profitable clientele
To write and distributing business proposals to potential clients
To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;
To arrange for the effective distribution of marketing materials

Be able to demonstrate:

Sales and marketing abilities
Strong verbal and written communication skills
Good levels of numeracy
Experience of Microsoft Word and Excel
Good personality and charming is important to represent on behalf of hotel management
A clear understanding of the brand you are to work on
Proven marketing, sales and promotions experience in hospitality industry will be an added advantage
An understanding of online marketing
Excellent communication skills
Excellent bargaining and negotiation skills
Good knowledge of hospitality industry product and services
Excellent organizational and prioritization skills
High levels of creativity

Educational Qualification

A minimum of HND in Sales and Marketing or any relevant field
At least four years working experience in similar position

Job Title: Laundry Head Location: Abuja Department: Housekeeping Report To: Executive Housekeeper Job Objective

Additionally responsible for managing overall daily operations in the laundry
Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning

Job Responsibilities

Manage overall daily operations of the Laundry
Assists in determining product requirements necessary to meet the Laundry Department's needs
Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation
Ensures proper segmentation and separation of department linen
Ensure laundry supplies are ordered and controlled in line with Business and Events
Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning
Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues
Assists in standardizing the method in which laundry tasks will be performed.
Responsible for proper running of equipment and proper amounts of chemicals usage
Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks
Assigns schedules and duties to laundry staff as per business needs
Makes recommendations to the Executive Housekeeper
Manage customer service issues quickly and effectively
Responsible for maintaining cleanliness of the linen area
Ensure that linen and clothing are properly stored and recorded
Keep and update the Laundry productivity report on a daily basis

Qualities and Skills Required

Marketing skills
Physical mobility and stamina
Detail-oriented and Professional

Educational Requirements:

Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in Hospitality.
Computer literacy in using MS office along with experience in using Hotel Management systems
Four years of experience in Laundry operations in full service hotels or other large scale laundry service operations.

How to Apply Interested and qualified candidates should send their Application Letter and Resume/CV's to: [email protected] using the Job Title as email Subject. Note: This position is for applicants with experience only Application Deadline 4th December, 2017.

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