Training Manager in a Consumer Health Products Company

Our client is a global leader in innovative pharmaceuticals, generics, vaccines and consumer health products, with presence in over 140 countries. They are big on providing healthcare solutions that address the evolving needs of patients and societies- products to prevent and treat diseases, ease suffering and enhance quality life.  Due to internal expansion in the Nigerian office, they have decided to hire a Training Manager.


Job Title: Training Manager

Reports to: MSO
Role summary:
Be the leader and the manager of training within country group. Build ‘Best in Class’ training curriculum for Sales and Medico-Marketing teams and meet the global training standards across the cluster.

MAJOR ACCOUNTABILITIES
To develop associate’s competences (knowledge-skills-attitude), be the change agent who generates a passion for implementation. Create systems to measure and follow progress, resulting in ‘best in class’ associates, adding value to customers, gaining competitive advantage in the market and increased sales and market share.

1. Training curriculum: To build, develop and deliver intensive “best in class” on boarding training curriculum for the sales force and sales management. Ensure newcomers in sales management, marketing and medical get the key training programs as well.  Ensure impeccable C4 knowledge on promoted brands. Ensure powerful initial training for new MMS associates to achieve high standard from the start.
Regularly update and adapt existing trainings programs and launch new training programs, insuring same high standards within the cluster, in order to improve and extend the curriculum and ensure continuous growth and motivation.
2.  Training management: To plan, organize, coordinate and deliver training sessions and seminars. To evaluate knowledge and understanding through mastery tests, two to three times a year,  (> 80% test result) in cooperation with key players when it relates to C4 (Medical-Marketing-SFE-Compliance officer) and ensure follow up where needed.
3. Local training opportunities: To detect  challenges that our sales teams face when selling our brands, to identify local training needs, in cooperation with other departments (SFE-Sales Management-Marketing) and perform training meetings and programs that effectively answer those needs and challenges.
4. Coordination and cooperation – new programs new tools: To coordinate & cooperate with mainly Medical and Marketing and SFE according the topic, to ensure the creation and delivery of a high quality training programs/platform and tools for the launch of new brands.
5. Support: To support training activities during the cycle/sales meetings (quiz, role plays, simulations, presentations) according to needs and plans in collaboration with Sales and Marketing.
6. Development: To actively support HR activities: PMS, hiring processes, HR training programs, input for performance appraisals, selection of candidates for training programs, associates development, career plans. Manage the performance involving direct and top management
7. Customer focus: To conduct double calls with reps / DSMs. Support and coach DSMs in their reps coaching. Ensure use of appropriate company’s coaching tools.
8. Training plan and budget: To prepare the annual training plan, agenda and budget and ensure their execution. Ensure the effective use of training resources. To align training objectives with the C4MPH plans. Training programs must prepare participants towards achieving those business objectives. Ensure MTR (Monthly training Report) and quarterly training status (‘who got which training?’).

KEY PERFORMANCE INDICATORS (Indicate how performance for this role will be measured)
• Yearly PMS
• Implementation / delivery of yearly training plan
• Immediate participants’ feedback after seminar
• Behavioural change in the field at reps and FLSMs level according to coaching tools
• Leadership and impact on the overall organization.
• Customers (Reps, FLSM, PM, MSLs) satisfaction survey
• Management & execution of all Training actions and tasks
• Quality of trainer’s guide – participants’ manuals
• Co-operation with medical, marketing, SFE, sales, management – relationship
• Number of initiatives taken
• Number of Projects leaded
• Number of associates trained
• Number of Training hours

PROFESSIONAL COMPETENCIES  
• Leadership.
• Mastering the topics/subjects.
• Training management skills
• Presentation skills
• Conceptualization
• Communication/selling skills
• Cooperation and sharing tasks with medical marketing and SFE
• Great interpersonal and listening skills – role model

PERSONAL ATTRIBUTES  
• Takes initiative, self-responsibility, entrepreneur
• Is partner with PMs, SFE, Medical, HR and shares tasks and responsibilities?
• Thought leader
• Change agent, catalyst for change, capacity to influence
• Open mind and flexibility
• People / task balance – caring for both
• Communicator – coach – mentor
• Creativity, innovation.
• Resources and business partner, interface person with Medical, Marketing, Sales Force effectiveness, sales management, HR.
• Passion for the job of training with passion for implementation

 RESOURCES 
• Learning by doing and building experience
• Attending training seminars with global M & S
• Internet, I-learn
• Coaching and feedback from direct manager

In respect of the ideal candidate profile:
EDUCATION 
Scientific – business degree.

EXPERIENCE
• Successful sales experience (preferably plus management / marketing experience).
• 8 years working experience on the job and with senior sales management
• Working experience in a matrix organization

How to Apply
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