Touchstone Network Company Vacancies for Computer Network Engineer and Front Desk Officer

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better.
We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

We are currently recruiting for the job positions of:

JOB TITLE: COMPUTER NETWORK ENGINEER
DEPARTMENT: Technology   
LOCATION: Abuja   

DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Network Engineer to provide 24/7 mission critical support for the Voice and Data Network. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Data and Voice Networking is essential. There may be occasional need to fill-in for the Software Engineer and or the Help Desk Agents so ability to handle Software applications and Business Systems Analysis is also required.

KEY RESPONSIBILITIES:   
Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the Network, Support End-users including Clients on network issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.

SPECIAL RESPONSIBILITIES:   
Liaising with Voice and Data Network Service Providers and keeping records of issues and resolutions. Filling in for and assisting the Software Engineer or any of the Computer Help Desk Officers.
   
PROFILE:   
Ideal Qualifications & Experience
Degree or HND in any Subject or very good experience of working with Networks
proficient in the use of Microsoft Office and other applications
thorough knowledge of Microsoft Computer and Server Operating SystemsComputer Software qualifications and or certifications
knowledge of call/contact center telephony and technology
Knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
Computer Help Desk Experience.
knowledge of sales and or customer service
experience of computer voice and data networks
experience of Computer hardware repairs and support
knowledge of business software applications
experience of ICT Support including hardware, networking and software
experience of ICT Training including hardware and networking and software
 Any or all of the following will be an added advantage
Computer/Networking qualifications and or certifications

JOB TITLE: FRONT DESK OFFICER
LOCATION: Abuja
DEPARTMENT: Technology

DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.

KEY RESPONSIBILITIES
General Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.
Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease

SPECIAL RESPONSIBILITIES
Filling in for Contact Center Agents if the need arises as follows
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.

IDEAL EDUCATION AND EXPERIENCE
Degree or HND in any Subject or relevant working experience
knowledge of administration and clerical processes
customer service and or sales experience
proficient in the use of Microsoft Office, Corel Draw etc.
knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills.


ADDED ADVANTAGE
Six months or more experience in a call/contact center environment
Experience of Market Research and Survey techniques including interviewing
Experience of General Technical and or ICT Support
Computer Help Desk Experience
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices

REMUNERATION
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Mode of Application
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent

Application Deadline: 12th December, 2012