Tellers - IT Support Officer in a Financial Institution

Tribest Corporate Support Limited - Our client, a Financial Institution, is recruiting to fill the position below:

Job Title: Teller - IT Support Officer

Locations: Abuja (FCT), Edo, Imo and Lagos
Employment Type: Full-time
Industry: Financial Institution

Job Duties and Responsibilities

Takes responsibility for understanding client requirements and coordination of the fulfillment of those requirements.
Provide input into the IT service continuity, planning process and support plan implementation.
Work with systems development teams to create a business readiness plan and coordinate project transition to production for the organisation.
Monitor IT service deliveryand generate reports / dashboards.
Execute efficient desktop support services in line with approved procedure.
Initiate, monitor actions to investigate and resolve problems affecting end-user IT services across all department.
Manage IT-Business communication in a way to promote both operational and innovation initiatives of IT and keep customers informed of all services provided.
Evaluate, analyse and provide feedback on end-user experience with the use of deployed IT solutions / services provided.
Manage the installation and decommissioning of end-user applications and hardware devices.
Contribute to IT service availability by coordinating field support/diagnostics across given areas or locations.
Manage external hardware, devices and systems of end-user e.g. PC, Printer, ATM / POS, etc.
Perform other duties as may be assigned.

Requirements & Qualifications

Candidate must have B.Sc / HND in Computing Science, Engineering, Information Technology Science or any other related.
Must be below 27 years old and completed NYSC.
Strong knowledge of IT Services and Information Systems process and components.
IT and Information systems certification will be an added advantage.
A team player with passion for solving IT related challenge.
Minimum of 1 - 2 years of work experience.
Excellent communication skills (verbal and written).

Core Skills / Competencies:

The ideal candidate should have strong service desk skills.
Strong knowledge of Client/ Customers Services Engagement.
Ability to take responsibility and execute task.
Strong network support skills and system configuration.
Candidate must have knowledge of porting and software Integration.
Ability to handle system installation and decommissioning across department and locations.
Excellent knowledge on system information security.
Excellent data management skill.
Ability to solve problem.
Posses good knowledge of application support and IT operations.

Salary and Benefits