Standard Chartered Bank Nigeria Graduate Job Vacancies, April 2014
Standard Chartered Bank Nigeria attracts talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement.
Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
We are recruiting to fill the following position:
Job Title: Customer Relations Officer
Job ID: 426512
Location: Nigeria
Job Function: Retail Clients
Job Description
- The role holder is responsible for managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency.
- To acquire, grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal financial as well as investment needs and objectives.
Key Roles & Responsibilities - The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement.
- In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
- Must be customer centric and provide excellent customer service to complete customers' experience.
Qualifications & Skills- Minimum of a 2nd Class degree in a relevant course.
- Strong sales and relationship management skills.
- Good Communication and Interpersonal skills.
- Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Customer Relations OfficerJob Title: Portfolio ManagerJob ID: 428749
Location: Nigeria
Job Function: Retail Clients
Job Description- Acquisition and managing of PSB customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.
- Acquisition of profitable new customers for PSB banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).
- Achieve budgeted growth in PSB Banking within agreed and approved business risk parameters.
- Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
- Creatively tailor products to meet individual and customer needs.
- Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
- Manages credit quality standards through effective management of risk according to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.
- Maintain accurate and up-to-date records of all actual and attempted customer interactions.
- Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
- Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI's and PDD's.
- After considering of individual case merits, recommend credits for approval by relevant authorities.
- Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
- Provide feedback to senior management, marketing and product management on customer's needs and the efficiency of marketing strategies and tactics.
- Responsible for delivering a service to customers that matches the Bank’s brand promise of being "the Right Partner".
- Market Intelligence.
In conducting this role, valuable feedback will be obtained from:-
- Your key customers on why they are multi-banked and why they are willing to move their entire business to SCB.
- Sales leads arising from referrals from key customers and review of key customers larger transactions as to why they are not willing to open accounts with us.
- Your key customers on what they think of our products and services.
- Following up sales leads given to you.
- Review of large transactions movements on why and where the money is going.
- Data obtained on new accounts and why they are opening accounts with us and who their previous bankers are.
- Other tasks as assigned by GM/Top Team SME Banking.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Portfolio Manager
Job Title: SME eCDD CheckerJob ID: 428216
Location: Nigeria
Job Function: Commercial Banking Clients
Job Description- Review of all ETB accounts due for migration.
- Preparation of ecdd and CDD checklist.
- Picking of deficiencies.
Key Roles & Responsibilities- Ensuring accuracy of information picked on ecdd checklist
- Review of sigcap, ebbs and file and picking out any deficiencies.
- Forwarding these deficiencies to the checker.
Qualifications & Skills- Sound knowledge of the CDD/KYC requirement.
- Sound knowledge of the various SME account opening requirement.
- Sound knowledge of the AML requirement.
- Knowledge and application of the SME 9 point agenda.
- Minimum of a 2nd class lower degree in any relevant course.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
SME eCDD Checker - 428216Job Title: Branch Operations OfficerJob ID: 427853
Location: Nigeria
Job Function: Retail Clients
Job Description- The role entails account opening and maintenance activities which include account operations to achieve the optimal account management service delivery within the Cluster.
Customer Service:
- Open all accounts submitted with complete CDD same day and scan same to hub after due authorization.
- Prepare weekly reports on service issues & in cluster accounts opened
- Track deferral log and escalate for all accounts falling due
- Maintain adequate tracking for DSR accounts
- Maintaining register for accounts opened, static data requests, cheque book and card requests.
KYC:
- Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to: "Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".
Qualifications & Skills- A thorough knowledge of the bank's products, services and policies.
- Excellent financial market knowledge.
- Strong customer service orientation .
- Strong interpersonal and communications skills
- Salesmanship, energy and drive.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Branch Operations OfficerJob Title: SME eCDD CheckerJob ID: 428042
Location: Nigeria
Job Function: Commercial Banking Clients
Job Description- Review of all ETB accounts due for migration.
- Preparation of ecdd and CDD checklist.
- Picking of deficiencies.
Key Roles & Responsibilities- Ensuring accuracy of information picked on ecdd checklist
- Review of sigcap, ebbs and file and picking out any deficiencies.
- Forwarding these deficiencies to the checker.
Qualifications & Skills- Sound knowledge of the CDD/KYC requirement.
- Sound knowledge of the various SME account opening requirement.
- Sound knowledge of the AML requirement.
- Knowledge and application of the SME 9 point agenda.
- Minimum of a 2nd class lower degree in any relevant course.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
SME eCDD Checker - 428042Job Title: Business Planning Manager Job ID: 428826
Location: Nigeria
Job Function: C&I Clients
Job Description- This job involves the preparation and analysis of data to assist the sales force focus on the key revenue drivers for Transaction Banking.
- Data will assist with forecasts of revenues. Job will entail liaising with local Finance and the ARO
Key Roles & Responsibilities- To support the country in its day to day activities / business as usual activities to ensure that the business is managed effectively
- Analyze Financial Reports
- Pipeline Management
- Forecast Submissions
- KRI/BKCSA(OPTIAL) Submissions
- Administration of People Management
- Close Management of individuals and the team through daily, weekly and quarterly sales KPI's.
- Ensure accurate and timely data input quality on all Group reporting systems ie CRM, People Wise, SCI, TRIM, Client Planning etc.
- Regional Coordination of training, ILDP submission and monitoring People Wise Data.
- To ensure a high level of client contact through client calls, seminars, and client events.
- Ensure that the focus of the TB Nigeria Sales Team is on identifying and meeting the needs of the client and to be able to effectively demonstrate this.
- Engagement - effective reporting and feedback as required
- Drive cost agenda
- Drive engagement and partnership with Stakeholders C& IC, Segment Heads, Technology & Operations, BORMs/UORMs in Nigeria to facilitate client focus
- Participant in articulating and implementing a business strategy that establishes SCB as a formidable player in Nigeria.
Qualifications & Skills- Minimum of a 2nd class lower in any relevant course.
- A strong awareness of the financial markets including product complexity, regulation, compliance, competitor product/service planning's and business strategy.
- A high level of IT and numeracy skills.
- Ability to work within a team environment and on own initiative in pursuit of business objectives.
- A good professional standard of presentation skills at all levels.
Interested and qualified candidates should:
Click here to apply onlineNote: When the page opens, at the Location dropdown, select
Nigeria - SCB and click Search, then click
Business Planning ManagerApplication Deadline 9th May, 2014.