Social Media Officer at Greenfield HR Consulting Limited

⏲ May 25, 2021, 11:54 PM
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Greenfield HR Consulting Limited offers HR services to companies operating in the SME space in Nigeria. Our services include recruitment and selection, outsourcing, payroll management, training and development, organisational development and HR advisory.

We are recruiting to fill the position below:

Job Title: Social Media Officer
Location: Magodo, Lagos
Employment Type: Full-time

Job Summary

Drive online sales of company products through social media channels
Help customers find the products that are right for them and explain their various features and benefits
Build trust relationships with customers through excellent customer service
Process customer orders
Resolve customer issues and complaints promptly and efficiently.

Job Responsibilities
Sales:

Post product pictures on social media daily
Share valuable product offers with customers daily
Understand customers' needs
Encourage referrals from customers
Meet sales goals and target as determined by the management
Work closely to share ideas and strategies on how to improve the business with management
Manage the store's handles on social media to interact effectively with customers
Know your products
Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
Offer solution to customers’ enquiries. If not available, proffer alternatives

Client Engagement / Relationship Management:

Delight customers with relevant, valuable content that educates and keeps them informed
Ensure online customers are fully satisfied with service rendered
Put calls through to customers to gather feedback on their experience and orders
Fulfill customer orders.
Ensure online customers consistently experience “wow” service
Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service

Requirements