Jobs in a Internet Service Provider (ISP)
Willers Solutions Limited - Our client, a leading Internet Service Provider (ISP) in Lagos is recruiting suitably qualified candidates to fill the position below:
Job Title: Service Delivery Supervisor
Location: Lagos
Job Description
- We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
- The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
- The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
- Supervise and coordinate the Service Delivery Team by managing and monitoring. Schedules, supervising and filing important documents and communicating relevant information.
- Store and sort financial and non-financial data in electronic form and present reports.
- Prepare, fill and send daily Service Delivery Sheet.
- Monitor and make sure all accounts are not disconnected, where applicable.
- Monitor and Handle the processing of all orders with accuracy and timeliness.
- Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the sales person and clients.
- Ensure the adequacy of sales-related equipment or material.
- Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
- Monitor the team's progress, identify shortcomings and propose improvements.
- Generate daily, weekly and monthly reports and analysis of the service delivery team.
Job Requirement
- Minimum of B.Sc/HND in Computer Science or any related field.
Other Requirements:
- Great educational background, preferably in the fields of computer science or engineering for technical project managers.
- Strong working knowledge of Microsoft Office experience as a sales coordinator /service delivery coordinator or in other administrative positions will be considered a plus
- Proficiency in English.
- Well-organized and responsible with an aptitude in problem-solving.
- Excellent verbal and written communication skills.
- Proven working experience as a project administrator in the information technology sector.
- Should have some technical background, with understanding or hands-on experience on internet service delivery.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- A team player with high level of dedication.
- B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
- Should be able to handle and supervise large projects for installations.
Job Title: Service Delivery Coordinator
Location: Lagos
Job Descriptions
- The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information and as well provide necessary support to the sales team.
- The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Responsibilities
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
- Handle the processing of all orders with accuracy and timeliness.
- Inform clients of unforeseen delays or problems.
- Monitor the team’s progress, identify shortcomings and propose improvements.
Job Requirements
- Great educational background, preferably in the fields of computer science or engineering for technical project managers
- Proven working experience as a project administrator in the information technology sector.
- Solid technical background, with understanding or hands-on experience in software development and web technologies.
- Excellent internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
- Proficiency in English.
- Well-organized and responsible with an aptitude in problem-solving.
- Excellent verbal and written communication skills.
- A team player with high level of dedication.
- B.Sc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
How to Apply
Interested and qualified candidates should forward their CV (MS Word Format) to:
[email protected] using "Service Delivery Supervisor" as the subject of the mail.
Note: Only qualified candidates would be shortlisted.
Application Deadline: 14th March, 2019.