Senior Customer Service Officer at HRLeverage Africa

HRLeverage Africa is currently recruiting on behalf of its client in the real estate sector to fill the position below:

Job Title: Senior Customer Service Officer

Location: Lekki, Lagos
Employment Type: Part-time

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities.
• Set a clear mission and deploy strategies focused on that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Compilation of accurate reports

Requirements

• Minimum of a First Degree with 1 year equivalent experience in real estate.

Salary
N150,000 - N180,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: careeraid@hrleverageafrica.com using the Job Title as the subject of the email

Application Deadline  10th November, 2021.