Sales Operations Executive at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Sales Operations Executive

Location: Lagos
Job Type: Full-time

Job Summary

• Ensure the sales team possesses the necessary skills, knowledge, and expertise to compete and win in the marketplace.
• Collaborate with frontline sales managers and leads to design and execute effective management disciplines to drive Interswitch sales.
• Implement timely service delivery, engage relevant stakeholders, and share updates on progress and achieved milestones.
• Develop and implement best practices in sales excellence.
• Accelerate sales enablement and performance with an established range of solutions.
• Provide training, consultation, and coaching services to support sales enablement.

Key Responsibilities
Operational Compliance:

• Develop knowledge and understanding of Interswitch's policies, procedures, and relevant regulatory codes.
• Ensure adherence to standards and obtain authorization for exceptions from a supervisor or manager.

Sales Operations Management:

• Provide operational support services and, at times, act as a first-line supervisor in a transactional operations area.
• Accelerate sales enablement and performance with an established range of solutions.
• Support sales enablement through training, consultation, and coaching services.
• Work closely with frontline sales managers and leads to drive effective management disciplines for sales.

Data Collection, Analysis, Management, Insights, and Reporting:

• Collate and analyze data using pre-set tools and methods.
• Contribute to the preparation of data and analytics reports.
• Key risk and control indicators.
• Overall improvements to processes and procedures.
• Submit reports to the Lead, Sales Operations.
• Provide support and advice on training data management systems.
• Develop weekly progress reports, including:
• Activities progress against set timelines.

Stakeholder Engagement:

• Assist with stakeholder engagement through arranging actions, meetings, events, and supporting materials.
• Execute sales mitigation activities in line with communicated requirements.
• Build and maintain long-term relationships with internal sales personnel, contractors, clients, and consultants.
• Attend meetings led by Lead, Sales Operations, and acquire client needs on sales strategies requirements.

Policy and Process Development & Implementation:

• Work within established procedures to achieve goals.
• Facilitate content creation and use with sales and marketing teams.
• Consolidate and integrate feedback into enablement strategies.
• Collaborate with sales leadership to develop, execute, and optimize enablement programs.
• Determine sales enablement priorities with stakeholders and communicate KPIs.

Sales Training, Assessments, and Knowledge Management:

• Identify sales training needs and develop or acquire training courses to address gaps.
• Implement policies and share knowledge on sales outcomes and innovative practices.
• Track training budgets and report variances to the Lead, Sales Operations.
• Run training programs and provide coaching or mentorship to team members.
• Contribute to creating assessment centers and tailor assessment exercises.

Channel Partner Onboarding and Offboarding:

• Manage the delivery of onboarding and offboarding processes for channel partners.
• Provide support and guidance to line managers, new joiners, and leavers.
• Propose improvements to procedures.
• Ensure timely and accurate completion of administration processes.

Requirements
Education:

• University First Degree in Business Administration, Statistics, Sales and Marketing, or any Finance-related field.

Experience:

• At least 6 years of experience in Sales, with a focus on Sales Training and Enablement.

How to Apply
Interested and qualified candidates should:
Click here to apply