Sales and Marketing Executive at Villa Monument Hotel

⏲ Jun 16, 2021, 8:44 PM
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Villa Monument Hotel is a luxury boutique hotel and part of the 355 Group. Our hotel is a ritzy property situated in the upscale Victoria Island neighbourhood. The name Villa Monument was born out of a conscious effort to bring a different dynamic to the hotel industry across West Africa and the globe. Each room tells a story of traditions from around the world through its bespoke aesthetic and design.

We are recruiting to fill the position below:

Job Title: Sales and Marketing Executive

Location: Lagos, Nigeria

Duties & Responsibilities
Sales & Marketing:

Selling and promoting hotel services and accommodation
Research and identify new companies or contacts and develop sales leads
Managing corporate accounts and attending to the needs of clients regarding rooms
Preparing corporate agreements
Liaise with the accountant to recover outstanding payments from corporate clients
Respond to guest feedback on all platforms
Reviewing customer feedback and resolving any issues to ensure repeat business
Highlight any outstanding staff from guest feedback and input this information into an excel sheet for Hotel Manager to ensure appropriate recognition
Developing new avenues to boost sales
Content creation for hotel promotions
Data entry experience
Use in-depth product knowledge to increase sales
Manage all Online Travel Agencies (OTAs) platform
Receive and modify bookings on OTA platforms
Monthly Reconciliation of OTA accounts
Update and maintain records of bookings and payments

Reservations:

Review reservation mailbox for incoming requests and bookings about rooms or meeting room
Manage meeting room in collaboration with Housekeeping Coordinator
Understand guest needs and upsell additional services or upgrades accordingly
Managing or modifying guest bookings on request
Make note of any special requests in guest bookings
Checking the availability of accommodation on guest’s desired booking dates
Processing payments and sending confirmation and receipts to guests
Handle in-coming booking requests online and over the phone
Ensuring enquiries become confirmed business
Create and forward quotations and Pro-forma invoices to guests
Assist in maximizing room revenues through effective utilization of room rates and promotional packages
Making guest reservations based on their requirements

Job Requirements

Bachelor's Degree in Hotel Management, Marketing or relevant field required
Minimum of 3 years of work experience working in sales, marketing or public relations, preferably in the hospitality or travel industries
Experience with hotel Property Management Software (PMS)
Top Negotiation Skills
Ability to adapt to a dynamic environment
Excellent interpersonal skills and multi-tasking skills
Creative Skills
Strict attention to detail
Flexibility to work various shifts, including evenings and weekends
Industry standards grooming with good hygiene
Positive Attitude
A Passion for Hospitality!
The Ability to SELL SELL SELL!
Understanding of how OTAs operate e.g. Booking.com, Expedia & TripAdvisor
Familiarity with hospitality industry standards
Strong Product knowledge
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
Strong numerical skills
Good written and oral communication skills
Proficiency in English; knowledge of the local languages is an asset
Resourceful and able to meet guest needs